We picked up our caravan Thursday before Easter and are so happy with everything about the process. Kratzmann's - big shout out to Rod - for taking care of us through the sales process (and TV installation) and Peter - making the handover seamless. Nothing has been too much trouble. The van - WOWSER! Get a look at the Essential Caravans!! So much more BANG for ya BUCK!! We met the builder - Dave and he sealed the deal for sure. Everything question we had - he answered. Seriously cannot be happier - we knew we found a beauty - the 21 foot - is perfect for my hubby and I. The van met our expectations - then blasted past them to be 1000 times better!
Thanks Peter, Rod, and DAVE!!
April 12th 2018
It was a caravan buyers dream experience to purchase our new caravan from Kratzmann's.
Thanks Phil & Lyn, I trust you received the cable and all is good. Thank you for your review.
Chris was very considerate as I arrived to pick up my van at 5:15 ( after hours). I waited for the SMS then had a 45 minute journey from home to service centre. I need to not wait for message and allow for travelling time in future.
Catherine was lovely and had a good knowledge on caravans. Bob was also nice but didn't seem to know much about our van. It wasn't completely ready for collection and our instructional handover was running late. We are still having to learn how to set up the van as this was not shown to us on the day. Otherwise, we are happy with the service we received.