Kratzmann Caravans

194 Bruce Highway Eastern Service Road
Burpengary, QLD 4505

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4.4 rating of Kratzmann Caravans
4.4 out of 5

91% Recommended

Based on 428 Sales and 46 Service Reviews

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Reviews near Aroona - Show All
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
1 Star Rating
Overall Experience
After contacting via email requesting an email response, Jason phoned me to explain that most of my questions would be sorted once I visited for a pre-arranged inspection. We knew which van we wanted so the process was fairly simple. Even though we had made a booking, except for powering up one van, Jason appeared to be quite unprepared and was hasty to run back to the office to begin a sales enquiry sheet. We drove a fairly hard bargain and finally arrived at a figure but we asked for a little more off. When Jason returned he rejected our last offer. We said okay then, we'll come up another $2500 which was the price that we had been offered. However, at that point Jason reneged on our very first condition which was settlement on July 1st. We left quite dumfounded and wondered why an offer was made wIthout any intention to honour it. To say that we are extremely disappointed is an understatement. In the course of the final discussion, Jason was agitated and rude. If this is their reaction to robust negotiations, I guess they just take their ball and run back home? An abject waste of time and effort on our behalf.
Aroona, QLD
Brian F at Kratzmann Caravans Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
Brian F at Kratzmann Caravans
5 Star Rating
Overall Experience
Very good service from Shane and Ken who conducted a very comprehensive orientation of our new Avan Aspire. No reason not to expect that after sale support will also be as good.
Aroona, QLD
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
5 Star Rating
Overall Experience
Excellent staff! Happy with the handover!
Aroona, QLD Assisted by The Kratzmann Team
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
4 Star Rating
Overall Experience
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Aroona, QLD Assisted by The Kratzmann Team
Bruce and Heather D at Kratzmann Caravans Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
Bruce and Heather D at Kratzmann Caravans
5 Star Rating
Overall Experience
We looked at heaps of caravans as soon as Shane talk to us he knew exactly what we would love and we do - a Lotus Trooper
Thanks Guys we are so glad you have come across a van you LOVE! Shane has awesome knowledge with Lotus's you definitely will not be disappointed! Make sure you send us some happy snaps when you are out on the road as we love to hear about your adventures - Happy travels! - Amelia
September 24th
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
1 Star Rating
Overall Experience
l haven't completed any of the star experiences mainly because I needed to explain why I was unable to rate Kratzmanns. We bought our caravan 2 years ago and were told it would be waiting for us to pick it up. We arrived very excited and the salesman( who shall remain anonymous) began looking for it and discovered it still down the back and certainly hadn't had it's pre delivery clean done. Needless to say we were disappointed. We had a couple of minor issues with things like not be able to unlock the door from the inside on our first night away and having to climb out a window. Another job that was supposed to be fixed there was not being able to separate the doors easily from each other. Something else we fixed ourselves. Then the major issue of leaking hatches. Thankfully along came Sarah Lawrence and I can only image how different my attitude to Kratzmanns would be if we had been dealing with her from day one. Between Sarah and Chris in the workshop they have fixed a problem which took two visits too many to fix. I do hope Sarah gets to read this as her customer service was first class and if I can keep dealing with her maybe I'll be able to rate Kratzmanns one day.
Aroona, QLD
Mr Lindsay H at Kratzmann Caravans Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
Mr Lindsay H at Kratzmann Caravans
4 Star Rating
Overall Experience
Limited knowledge of motorhome at handover and a number of things required fixing on the day. Some items not tested e. g. TV antenna which doesn't work properly.
Assisted by Jackson Doyle
Kylie at Kratzmann Caravans Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
Kylie at Kratzmann Caravans
5 Star Rating
Overall Experience
Thank you for helping me to purchase my very first caravan!
It’s the perfect size for my daughter and I to explore our great country in.
Of course, happy and helpful staff made the experience a very positive one.
Happy campers!
Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
4 Star Rating
Overall Experience
Sarah was very helpful and gave excellent service. Turn around was very fast. I wanted to speak to the person who carried out this work however no technician was available before or after the work. As we are on the road a lot I wanted to have an understanding of what was done in the event that the bed not working in the future.
I don’t think my request was unreasonable.

Aroona, QLD
Rita & at Kratzmann Caravans Kratzmann Caravans 07 3888 2755 194 Bruce Highway Eastern Service Road , Burpengary, QLD
Rita & at Kratzmann Caravans
5 Star Rating
Overall Experience
excellent service and well built caravan
Aroona, QLD