From "start to finish", the Krietz Team greets well, directs calls to the correct people and then the staff proceeds to listen carefully in an effort to solve my problems. When I need auto repairs, I am quoted a repair price BEFORE works begins. I am NOT charged for a bid and should an unforeseen issue arise, I am asked prior to additional expense how I want to proceed. I have enjoyed (if that is possible) over ten years of car care with Krietz. And I have owned three different cars every year over the past ten years.