Everything was excellent. Service department could have done a better job of cleaning the windshield and also putting fluid in the wipers so I could have even cleaned while driving into the highway in my new car instead of having to pull over but other than that everything was great.
I originally was trying to purchase a car thru another Dodge dealer (in the San Fernando valley) and had been dealing with them for three weeks. Long story short, I got tired of the run of the run around and decided to checkout other dealers and came across Lake Elsinore Dodge. I called and spoke to Hanns on a Friday who was not only very knowledgeable, but very honest, straightforward and kind. I drove up there on Saturday afternoon where I met Hans in person and was a pleasure to meet. What the other dealer was unable to do in three weeks Hans got done in about an hour. I will definitely recommend Lake Elsinore Dodge, and Hans to anyone that is in the market for a car. It was definitely worth the drive.
The sales and finance people were great. I could tell they loved Jeeps and outdoor recreation. I enjoyed taking to them and found them very knowledgable. I spent a few hours with Isaac in sales and Chris in finance and had a good time chatting with them.
My low overall rating comes from the multiple bait and switch techniques the dealership uses. They gave me a price online, but when I came in they told me it was based on discounts I didn't qualify for. They failed to disclose $4k worth of dealer warranties (useless paint and carpet protection) and a lojack I didn't want. They also lowballed my KBB "firm" cash offer. It sounded good but wasn't really any different than a standard trade in.
None of that stuff would have mattered so much if they were up front about it but it felt sleazy that none of it was disclosed until I was already in the chair ready to purchase. I did a lot of upfront research and didnt appreciate the surprise.
Our salesman Daniel was awesome. We went to multiple dealerships before we purchased a vehicle. Like everyone looking to purchase or lease a car we were of course looking for the best deal and we definitely feel like we received it. We appreciate Daniel for not being pushy through the process and for being honest with some items we may or may not have needed to add. We will definitely come and we definitely recommend Daniel Rios.
I was supposed to be help by isaac but the day I went was he's day off all tho he took the time to call me back and congratulate me for my purchase this dealer has very helpful friendly staff ????????????