Lake Elsinore Chrysler Dodge Jeep Ram

3 weeks ago
I would like to warn everyone about taking their Jeep or any vehicle to Lake Elsinore Jeep and Dodge. I dropped my Jeep off on June 4th 2021 to a service member named “Nick” for a simple break job and a couple PM’s without worry as it’s a dealership vs a local shop and boy have I been disappointed. First- They held my Jeep for nearly two weeks without even as much as a return call from Nick or the service team. So I finally drove to the dealership to get answers from someone and my response received was “we’re sorry we’ve been swamped sir but we’ll get it done for you by Tuesday (Already two weeks in their possession) I was a bit frustrated and confused as to why it was taking so long for a simple service. Well then Tuesday came and went without follow up from Nick or the service team. So that Thursday I return to the service department and I’m told I’m sorry sir I’ll get it done by tomorrow at 4pm. So I picked my Jeep Friday and paid thousands of dollars in cash for the work completed and while “Nick” was giving me my change he says “I’m going to give you my favorite “Hitler quarter” because you’ve been so patient and I was shocked by his racial comments and disgusting humor because the quarter had a small dot located under the nose on the quarter……. Again stunned I just wanted my keys and wanted to take my Jeep home after weeks of not having it. I then drive to my home in Lake Elsinore only to pull into my driveway with smoke pouring out of the back wheels!! (4 mile drive) after I got the small fire and smoke to stop pouring out I called Nick and sent him videos and he says we’ll fix whatever we have done. I decided to check on the oil change and found it was next conducted but I was charged, my breaks were not replaced properly causing them to lock up hence the smoke and fire from driving down the highway home. When I return the next day to have it fixed Nick and I found where I was charged for work NOT COMPLETED AND THE COMPLETED WASN’T done properly. So again I leave my Jeep with the Nick that enjoys his racial jokes and again says we will fix everything at “No Charge” and I said I’d damn sure hope so!! He then says he’ll throw in a car wash at which time I had to leave because his customer service was boiling my blood. So again Nick has my Jeep and I’m told it will be repaired by Tuesday…….. So Tuesday June 22nd 2021 came and went without a call from “Nick” yet again, not Wednesday and then on Thursday no Nick so I call until I get Nick and he says tomorrow we’ll have your Jeep repaired from what they created and well came and no Nick again……… So I call Nick serval times only to have him ignore my call to avoid owning his poor service and his continued lies. I then decided after Nick pushes me straight to voicemail I merely text him and requested my Jeep to be picked up and I would be taking it to another location to find out what damage they have caused to my Jeep and I would be going to his boss going forward and he texts all the sudden and says “ I am in the office tomorrow I will wrap up the Jeep for you by 1:00 I apologize for not getting you wrapt up today please bare with me until tomorrow I will make good by then “ And guess what today June 26th 2021 they still have my Jeep which I’ve paid in full thousands of dollars for work not complete, paid a monthly car payment for a Jeep I haven’t been able to drive as Nick and team have had my Jeep for almost a month for a simple break job, oil change, tune up and replacement of upper and lower hoses. Nick has terrible customer service and more importantly make racial jokes to his customers that are Jewish and that is disgusting

Our experience was good, the people were so very polite, nice and wonderful. I would recommend this dealership.

The sales staff and finance team were very professional and curtious.

Happy with the whole process.

I did a custom order on a 1500 Build to Serve Edition. Hans was my point of contact during time of the build and delivery process. Every Friday, I had an email in my inbox, with updated information on the progress of the truck. Overall I had a great experience and I couldn't be more happier with my new truck. Also The Finance Manager was awesome too. She really took her time to explain many options that would fit our needs. A Big Thank you to ALL!

Joe & Felix were nothing short of amazing. We’ll be back for years to come and we will recommend our friends and family do the same

Sales person was amazing easy process and no long wait straight to the point

Thanks Mr. Hans
He did an excellent job

Absolutely AMAZING! Sandra went above and beyond to help me find the vehicle of my dreams. She very helpful, incredibly friendly, and thorough. This dealership and their staff, exceeded my expectations and made my car buying experience unbelievably wonderful. I cannot recommend this dealership enough. If you are in the market for a vehicle and want to be treated right, go to Lake Elsinore CDJR!

Originally I met Isaac at the dealership, and he was fantastic probably one of the only people I’d drive 2 hours to come and make a deal with, they also had another great salesman Felix, and man they are great up in Lake Elsinore, it was a smooth process, I’m satisfied with my new challenger, and it wouldn’t have been such a memorable purchase without them, Keep doing y’all thing up there at Lake Elsinore. 10/10 highly recommend this location!!!!!! Don’t sleep on them!!!!!