In July I bought a used car here and they changed the oil sometime before that. In September I tried to change the oil again, myself but the oil drain plug was so tight that it could not be removed without the car being on a lift. I broke 3 tools in the process and showed the broken tools to the LeBrun service department. In addition the oil filter was on so tight that their own staff had to use a wrench 3 separate times to remove it; -and that was on a lift!
I’ve been changing oil on our cars for 40-50 years. These things were too tight.
Most places give you the first oil change for free. This place just gave me grief. I drove from Syracuse to Auburn & back and all they did was loosen up the filter and drain plug so I could do the work myself even though my new oil & filter were in the trunk.
I told the salesman that sold me the car that his service department just told me to go home, change the oil myself and replace my broken tools, but it made no difference.