Lexus of Milwaukee

1433 W Silver Spring Dr
Milwaukee, WI 53209

Inventory: NewUsed
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4.8 rating of Lexus of Milwaukee
4.8 out of 5

93% Recommended

Based on 52 Sales and 1 Service Reviews

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Ratings 4.8
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1 Star Rating
Overall Experience
BEWARE! READ THIS 1ST BEFORE DOING BUSINESS WITH THEM!
BTW, if I could have given them a ZERO star I would!

I inquired about a car via the internet and was in communication with Chanel. She gave me an estimated offer on my trade in and recommended I come in (I"m out of state) to get a better and clearer trade in offer as it is challenging to do so via technology. We agreed to meet during the weekend.

I had financing lined up, however, she suggested I apply for finance with their dealership. She said they have connections with other banks and can see what kind of rates they offer/pick the best one - made sense to me.

The next day they ran my credit report and sent my info to 4 different finance companies. The day after that Chanel called to confirm if I was en route to the dealership which I confirmed yes - 3 hours into my drive.

About 20 minutes later she called back telling me that someone had made a deposit on the car I wanted. She said the customer is from Chicago and knew I was coming in from Michigan so he/she made a deposit. I was immediately upset - not because the customer made a deposit on the car, but because the dealership allowed this to happen. Why would a dealership request for you to come in, then run your credit report, then follow up to ensure you're on your way there, and then call back with "Oh, its no longer available"???

I was then passed on to Greg Gaspar and Mark Wade. Greg couldn't help me nor the situation and passed me to Mark Wade. Mark made the situation worst. He was completely rude, had no sympathy or understanding for the situation, did not hold his department accountable for their poor actions, made excuses that they have two different buildings and they do not speak to one another which I told him it's not my problem they lack communication skills. He went on to say the estimated trade in offer was firm and for me not to expect to come in to negotiate on the trade in and the price of the car. I asked him, "Who does not walk into a dealership and negotiate?!" His rude reply was, "Out of state people." Seriously? Does he think customers are so dumb they will not negotiate on a trade in and/or price of a car? I told him, "If your so called "firm offer" on my trade in is your tactic to get rid of me so you can push me away then just admit it so I don't waste more of my time to come there." His response was, "Don't bother coming in."

I hung up on him and turned back around. I was 2.5 hours away from their dealership.

Mark Wade, you can kiss my pretty ass! You are rude, incompetent of your role, lack customer service and understanding of your internal processes, and Lexus should be ashamed of you.
Howell, MI
5 Star Rating
Overall Experience
John Ferrito and his Team at Lexus of Milwaukee made for an outstanding experience. This is our 5th Lexus from them, and I would highly recommend their dealership for anyone looking for a new vehicle
Sheboygan Falls, WI
5 Star Rating
Overall Experience
This is my 4th vehicle that I have leased from Lexus North Shore. I won't go anywhere else, period. The accountability, customer service, and trust is so far above anywhere else. To me, Lexus means luxury. Luxury goes beyond the vehicle, it's embodied in the dealership!
Grafton, WI Assisted by John Ferrito
5 Star Rating
Overall Experience
Everyone I had contact with was first rate and the roses are beautiful!
Milwaukee, WI Assisted by John Ferrito
5 Star Rating
Overall Experience
Dan was wonderful and if you are looking for a Lexus, do yourself a favor and ask for him
Genesee Depot, WI Assisted by Dan Dzanzoel
5 Star Rating
Overall Experience
Dan went out of his way to get us the deal we wanted.
Grafton, WI Assisted by Dan Dzanzoel
5 Star Rating
Overall Experience
We thank Brian, Melissa and Aaron for their great customer service.
Waterford, WI Assisted by Brian Woodnorth
5 Star Rating
Overall Experience
More time could be spent on the overall orientation of the vehicle not just the new technology i.e. Where is the spare tire?, how do you open the gas door?, how do you fold down the back seats?, how do you open the hood? More of a "bumper to bumper" overview would have been appreciated.
Racine, WI Assisted by Danny Hack
5 Star Rating
Overall Experience
Everyone at the dealership was wonderful love the car
Weatherford, TX Assisted by John Ferrito
5 Star Rating
Overall Experience
Dan did a great job in explaining all of the features of the Lexus, well done!
Milwaukee, WI Assisted by Dan Dzanzoel