Carolyn was amazing and was very helpful and very prompt in dealing and rectifying my issue.
October 23rd 2017
Thanks so much Erica! I'm glad we were able to figure out what was going on for you. Looking forward to hearing your great report...
Carolyn, was great at following up with me. and she was great at answering questions
July 7th 2017
Thanks so much, Scott. It was a pleasure speaking with you! Talk to you soon about the products we discussed...
Details about customer service experience today, second to none, OK, I'm gonna be totally honest with you. I've done a lot of research and found your product is far more superior then any of your closest competitors. With that being said, I would love to purchase more, however I just can't afford the cost. Yes I understand you have other means, but honestly I don't have the time and my personality is just not into sales. I'm happy I can afford what I've budgeted for right now and hopefully I will not have to cancel my monthly auto fill anytime soon. Here's to our health. Kind regards Darrell
Thank you so much, Darrell, for both your order and kind words about the product and services. You are committing your hard earned money, and wanted to make sure it was worth it, and I'm truly glad you are not disappointed. Please let me know if you have any further needs with this order...we will make a standard, 1x courtesy call in about a week, just to make sure you got your package!
I spoke with Kara Lynn today. I found her extremely interested in my experience so far with the Body Balance I purchased earlier this month and very helpful answering my questions! She is an excellent customer service rep for your company! I love Body Balance and will probably order more products in future.
April 28th 2017
Thanks so much, Faith. I am glad to know I could meet all the needs you had with this order. Wishing you a great, healthy month with your products!
Very helpful!!! Excellent! I received a call asking if I have received my shipment in a timely manner.
Laura, thanks for your kindness! Wishing you great health this month!
Very caring company. I had some unopened body balance which had been expired for a considerable amount of time, and I was unsure whether to use it or not, but at the same time couldn't bear to waste it, so Carolyn has been so helpful in offering advice, and checking my progress etc.
She took the time to email me a number of times to make sure everything was alright, and in no way pressurising me, but just interested in my whole experience .
April 4th 2017
Thank you for this review, and I am so glad you have found our email communication helpful to you as you work through your decision on what to do. I am interested in your Body Balance experience, and am glad that is what was communicated! Whatever you decide, please let us know. It's always great to hear from our customers how they are processing "stuff."
P.S. Sorry for any technical glitches; the independent company who does our testimonials (Snap21.com) was already on top of it before I even notified them of your problems, and was even able to finish the name entry for you! You were the first for them in the tens of thousands of reviews their product does across all businesses to have that happen, and they were all over it to make it right!
very friendly thank you!
March 31st 2017
Thank you, Jenna. Glad I could point you in the right direction!
Carolyn is AWESOME! Had an issue with shipping that wasn't her fault (shipping company issue), I emailed her and seriously within five minutes she emailed me back stating that she had contacted the shipping guys and already taken care of it for me. WOW! Most companies would differ me to the shipping company and make me deal with it. Great company, great service, happy customer :)