Friendly, respectful, and transparent all around stellar process. From the first day we walked in the door and subsequent times after they found us what we wanted, Chris Green and Teresa Molands (and the GM) worked very hard to ensure we were happy with our experience as well as our purchase. No call or e-mail ever went unanswered and all questions were answered openly and honestly. Truly exceeded expectations.
The staff and GM at Lone Star exhibited a high degree of integrity throughout the process. Chris Green and Teresa Molands both worked to ensure we were taken care of and that we were happy with our choice, no surprises, very transparent, and a pleasure to do business with.
The best dealer experience I’ve ever had. David Brooks started my process by just asking what I was wanting. He then gave me plenty of options to bring my payments down. David and the whole Lonestar team worked hard and very fast to get me approved. I was in and out within 3 hours including deciding between multiple vehicles and test drives at first. It is very rare to find a dealer willing to work your situation so quickly and have top notch customer service. I will definitely return to buy in the future and recommend Lonestar Autoplex to all my friends.
It was a pleasure working with Tonya and Monty! Tonya greeted my in the lot while I was looking at vehicles. She was most helpful in answering my questions regarding the dealership’s information on their website. Monty rode with me for the test drive. He was very knowledgeable about the vehicle, answered all my questions, and fully explained every detail!
Tonya and Monty worked as a team in making my car buying experience a very positive one! They both stayed with me even as the dealership was closing to help me make sure everything was out of the car I traded in. Tonya even helped me!! Before I left the lot, Monty went back over all the aspects of the dashboard, screen, seats, steering wheel; as well as how to use the keyless entry!! I’ve never been at a car dealership where two sales consultants worked as a team to help a buyer! I think this is a wonderful idea! I truly felt that Monty and Tonya were doing their very best to help me get the vehicle I wanted! It was a wonderful experience! I will definitely recommend Lone Star... most especially Monty and Tonya to any of my friends who may be looking to purchase a vehicle!