I called Dan on Friday July 5th, 2019 to let him know I needed to bring in my 2019 Jeep, currently under warranty, due to the AC not working. Dan said any time next week would be fine. I called again on July 9th, 2019 to confirm tomorrow was still a good day to bring in my Jeep. It was on the 2nd phone call I was told I wouldn’t be given a rental when dropping off my Jeep due to change in ownership. I called FCA Certified regarding a rental. I spoke with Nyibol. She explained to me there is a rental clause in my warranty which is $35 a day to up 3 days. Myself or Lonestar would need to call FCA to set that up. Dan clearly has not received any training regarding how to handle rentals after ownership change. Instead of him saying, “My hands are tired” he should have done his diligence and looked into this further instead of coming up with his own hypothesis. He was very dismissive and unempathetic of my situation. This situation alone shows how little the employee’s working there know what to do BEFORE AND AFTER new ownership. I have had nothing but problems here.
The sad thing is I had my Boyfriend go there buy his truck,now he regrets purchasing his truck at Lonestar, On a positive side Teresa Molands was a great sale girl.
Justin really made me feel at hope and at peace with my car buying experience. My family and I will most definitely be returning in the future for all vehicle purchases!
Thank you Justin, Gary, Jose, and Carl!
Great experience! Thanks to Chad!
Thank you chad for getting me in to car I’ve been wanting when I didn’t think I would be able to get it thanks for all you’ve done working with me And making this happen
Our salesman Monty, was absolutely awesome. I asked a lot of questions about how the systems on the truck worked and he found someone who could tell everything I wanted to know. It was actually a fun day at the dealership. Thank You Lone Star.
steve wooten was very nice and easy to deal with,would recommend him,good sense of humor
Friendly service. Don was fabulous.
This was the best experience I had a dealership. I went in and told Robert Boling what I was hoping to purchase. I was upfront about what I could afford and what could fit in by budget. Robert was able to get what I wanted and very quickly with the "haggling". Great Experience....Highly Recommend.
Amazing dealership!! Our sales guy was awesome and very honest!!
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