McGeorge Toyota

9319 West Broad Street
Henrico, VA 23294

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4.9 rating of McGeorge Toyota
4.9 out of 5

98% Recommended

Based on 2,050 Sales and 31 Service Reviews

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Ratings 4.9
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McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
1 Star Rating
Overall Experience
McGeorge sent an email offering 0% Financing for 60 months and 6 months deferred payment due to COVID-19. When I got to the dealership I was informed that the deal really was 90 day deferred payment offered by Toyota and McGeorge was offering to make 90 days of payments up to $300 per month. I was then told that to simplify things that they normally just cut a check for $900 and give it to you with vehicle delivery. We worked up the numbers and began to negotiate. I asked to have the $900 deducted of the selling price as opposed to receiving a check. I was then told that sales agreement didn't include $900 back that it was already factored in. Classic bait and switch tactic. Spent more with another dealer out of principle. I despise when a dealership disguises their renege and rescind practices as 'miscommunications'.
Mechanicsville, VA
Greg & Bria at McGeorge Toyota McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
Greg & Bria at McGeorge Toyota
5 Star Rating
Overall Experience
Great people, great service. Jennifer, Clint, and the rest of McGeorge Toyota team went above and beyond to help make our purchase smooth and quick. Would highly recommend.
Boone, NC
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
5 Star Rating
Overall Experience
Nice people in this dealership, I will buy my next car from them again.
Richmond, VA
Jayme M at McGeorge Toyota McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
Jayme M at McGeorge Toyota
5 Star Rating
Overall Experience
Jennifer was great to deal with -would definitely buy another vehicle from her .
Chesapeake, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
1 Star Rating
Overall Experience
I normally have a great experience with the service department. I just recently bought another Toyota. I have a 2019 RAV4 Adventure with 3000 miles on it. I had a mishap with a tire blowing on my car. When I took it to the McGeorge to see what I could do about a new tire I spoke to the manager. They told me that there is nothing I could do and I would have to buy a brand new one. They would not submit it for warranty because they thought it would be denied, without trying. I took it to another tire place to see if I could process it through warranty. I was able to get the manufacture of the tire which is TOYO Tires to process the warranty. They told me the tire is a specifically a manufactured tire for Toyota and is covered since it is original to the car. They are sending the tire to the other tire place at no cost to me. They also told me this is standard and the dealership should have none this and processed the warranty. Basically the manager at McGeorge did not want to deal with it, and just wanted to sell me a new tire.
Richmond, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
1 Star Rating
Overall Experience
McGeorge Toyota Service Department wrote a false repair report saying I needed a new tire for my Prius - the repair rep advisor told me that my old tire had a nail in the side of the tire and was unfixable. Wow! There was no new nail in the side of my tire. She and the mechanic blatantly lied! My tire was fixed for $10 dollars at Wal-Mart. Buyer beware! McGeorge’Toyota’s Service Department lies to customers and writes false reports. Stay away. The nail that was in my tire was a nail that they had failed to completely remove in their first attempt to fix. Yikes! What an unethical service department at McGeorge’s Toyota on Broad Street in Richmond, VA.. I wonder how many more customers they are ripping off with a manager supervisor in their service department who condones this type of dishonesty.
Petersburg, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
5 Star Rating
Overall Experience
Just purchased a 2019 Toyota Highlander. Biju was an outstanding salesman! He was extremely patient and kind. We were very pleased with the deal and trade in offered on our existing vehicle. I would highly recommend going to McGeorge and working with Beju!
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
1 Star Rating
Overall Experience
Our experience at McGeorge Toyota today was not even close to being good. We went to look at a new vehicle and keep in mind we are both very young but we went inside and stood there and a kind lady Ashley was so kind and sweet she needs a raise and to be recognized by the dealership but she called for a sales rep twice and the second time a older bigger gentleman in sales got from his seat and shouted in anger it seemed what do you need like he was very upset and angered of why she was calling for a sales rep twice but we wanted to test drive the new Avalon TRD white on the lot and we were ready to buy the car and then after 15 minutes of watching sales reps sitting in seats laughing walking and seemed to be doing nothing a younger guy dressed very nicely walked up and asked if he could help and we stated we wanted to test drive the Avalon TRD white and he just gave us a blank look (probably because we look so young when wee both are in our twenties) and just shrugged us off and said if you need me ill be here like we said we wanted to test drive the car but he just looked so lost and confused so this visit was poor but Ashley was great i really think she is a great asset to the company and had a great smile! I think her name is Ashley if not I am sorry. We were ready to buy but guess the sales reps met their quotas and stopped for the night. Thanks for helping us as we walked in Ashley the only good thing about this dealership.
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
5 Star Rating
Overall Experience
Ben handled the recall service to replace the R passenger air bag. I coudn't have asked for better experience. All liquids were topped off and a free car wash to enhance my pleasure at the way the recall was managed. I would recommend McGeorge Toyota to anyone with no reservations. Thank you Ben!
Richmond, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
5 Star Rating
Overall Experience
I had some Issues with my Camry and it was kind of shuttering while driving. I took it to the McGeorge Toyota and They fixed it for me. The car is now pretty well and nothing is wrong with it anymore. They are reliable and the service branch is friendly and helpful. Good work and great experience! The technicians are pretty good.
I recommend you to take appointment before you go and they will take care of your car!!!
Thanks from all McGeorge Toyota Team members!
Thank you all from your cooperation with me!!!
Richmond, VA