McGeorge Toyota

9319 West Broad Street
Henrico, VA 23294

Inventory: NewUsed
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4.9 rating of McGeorge Toyota
4.9 out of 5

98% Recommended

Based on 2,022 Sales and 24 Service Reviews

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Tom Baskin

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Ratings 2.8
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1 Star Rating
Overall Experience
I would not recommend McGeorge Toyota to anyone. My car burns oil very quickly. I brought my car in several times with it empty only for them to tell me there wasn’t an issue. Last time I went in for an oil change they suggested a service to correct the issue only to find exactly one month later my car was out of oil again. I brought it back in. No one called me all day to give me a status. I called several times and the service advisor Christina told me that it “should be” done by a certain time. I asked her if she would let me know for sure and she says yes. Only to call back at that time she stated and she’s gone for the day, and no one can give me a status of my car. It was both inconsiderate and unprofessional to not communicate that they needed to hold my car for an extra day!
Mechanicsville, VA
1 Star Rating
Overall Experience
If I could give the service department "0" stars I would. I have been taking my car to West Broad Toyota for over 7 years. Personally I think Ronnie and Angela should be FIRED! They are rude, and lack customer service skills. I recently took my car in to be inspected and as soon as I got out of the car Angela told me I needed back tires...Really? I just put back tires on my car. So of course they failed me due to tires. I also told her that I needed to have my car completed by a specific time, when I got there my car wasn't even touched and Ronnie told me..it would be an hour before he can get someone to look at it. While speaking to him Angela jumped in the conversation. The first thing out of her mouth was " Didn't I tell you", excuse me? Who was she speaking to like that? Thank God the Lord was on my side that day. So I decided to take it to another mechanic that also works on my car, who said my tires was fine and told me I just needed new wiper blades. I have lost trust in West Broad Toyota. That will be the last time I take my car there.
Richmond, VA
5 Star Rating
Overall Experience
Had big issues with my 2007 Tacoma , David B took charge my problem and saw it through to the end , With professionalism ,and quickness also gave me options on how to process with my repairs and he's tops in my book.
Richmond, VA
5 Star Rating
Overall Experience
Thank you McGeorge Toyota for continued great service. My recent experience with the service shop did not disappoint. I always enjoy working with those who care about my vehicle as much as I do. Kudos to Beverly Lees, the Service Lane Manager at McGeorge. She has a great personality, is very knowledgeable and is open to comments from customers. Also, again, a big thank you to Hank Brauer for his continued great service.
Midlothian, VA
5 Star Rating
Overall Experience
After going to Firestone with my car issue I was not please with their "Diagnostic" review of my truck,So I decided to take my truck to McGeorge left my truck .Dave called me explained to me what the issues were and bingo! they found the problem fixed it (and also took care of a recall that I didnt know about) Dave was friendly, professional and took charge of my repairs this is what I call great service ...Firestone just lost a customer Hello McGeorge.
Richmond, VA
5 Star Rating
Overall Experience

My husband and I have long been customers of McGeorge and four vehicles later and multiple maintenance appointments later, we have never had a bad experience. I was inclined to write a review to show my utmost appreciation for the dedicated staff in the service department. Patrick specifically has gone the extra mile for me multiple times in the last few weeks with issues regarding a ignition cylinder. I won't go into specifics because the specifics don't matter, but I would hope you are able to experience how hard working and dedicated he is to helping the customers of McGeorge. Keith, the foreman is a mechanic genius and a life saver today.

Again, the staff is great!


Richmond, VA
1 Star Rating
Overall Experience
Bad services.
Leaving costumer cars with no having any responsibilities about what going to happen to your car.
The make full responsibility to the person how hited my car in there parking lot after Service, and actually my car was not in the right place the just leave it on side with no responsibility.
you will never hear anybody apologize about their mistakes.
And now losing money because the bad services.
Don’t deal with this Dealership if you really care about your car.

Richmond, VA
5 Star Rating
Overall Experience
In for a tire rotation for my toyota camry se found out my tires were out of balance they did a road surface balance problem solved no more vibration thks much appreciated
Richmond, VA
1 Star Rating
Overall Experience
Set up 11AM appt for my daughter's SUV for a simple oil change. Dropped off vehicle on time and was informed they would call when done. We proceeded to have a fun day shopping and having lunch. Now 3:15pm and no call we headed back to pick up car.

We got there at 3:30 to get car which had not moved from the spot we left it at (4.5hrs later). The service guy stated they were busy all day and every bay was full. Then he stated "that is why I told you I was going to call you". He did apologize for not getting to it and he would get to it soon. I told him this was the only day my daughter had free day before heading back to college. His reasoning for being busy and not getting to our car was unacceptable. Especially with having a scheduled 11AM appointment to complete an oil change that takes 15mins max. He even told me that my daughters car was not pushed back for other cars to get worked on. I was not born yesterday not to know that is exactly what happened. I got the dealership manager involved and 15min later it was done.

This was my first experience with their service department, my review speaks how it went. Very poor experience, we all work to provide good service, not thinking that I would be ok getting my car back by closing (5pm) is someone asking to be WORKED IN. I MADE an appointment for someone to actually start working on it around the scheduled time. Hope this service Rep gets this feedback so this does not happen to someone else. Remember the difference between scheduled appointment vs. a walkin work me in request.
Chester, VA
4 Star Rating
Overall Experience
Was in today for 110000 mile service on my toyota notice that tire rotation wasn't done but was on invoice maybe it was overlooked not sure but it wasn't done
Richmond, VA