McGeorge Toyota

9319 West Broad Street
Henrico, VA 23294

Inventory: NewUsed
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4.9 rating of McGeorge Toyota
4.9 out of 5

98% Recommended

Based on 2,049 Sales and 31 Service Reviews

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McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
1 Star Rating
Overall Experience
I normally have a great experience with the service department. I just recently bought another Toyota. I have a 2019 RAV4 Adventure with 3000 miles on it. I had a mishap with a tire blowing on my car. When I took it to the McGeorge to see what I could do about a new tire I spoke to the manager. They told me that there is nothing I could do and I would have to buy a brand new one. They would not submit it for warranty because they thought it would be denied, without trying. I took it to another tire place to see if I could process it through warranty. I was able to get the manufacture of the tire which is TOYO Tires to process the warranty. They told me the tire is a specifically a manufactured tire for Toyota and is covered since it is original to the car. They are sending the tire to the other tire place at no cost to me. They also told me this is standard and the dealership should have none this and processed the warranty. Basically the manager at McGeorge did not want to deal with it, and just wanted to sell me a new tire.
Richmond, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
1 Star Rating
Overall Experience
McGeorge Toyota Service Department wrote a false repair report saying I needed a new tire for my Prius - the repair rep advisor told me that my old tire had a nail in the side of the tire and was unfixable. Wow! There was no new nail in the side of my tire. She and the mechanic blatantly lied! My tire was fixed for $10 dollars at Wal-Mart. Buyer beware! McGeorge’Toyota’s Service Department lies to customers and writes false reports. Stay away. The nail that was in my tire was a nail that they had failed to completely remove in their first attempt to fix. Yikes! What an unethical service department at McGeorge’s Toyota on Broad Street in Richmond, VA.. I wonder how many more customers they are ripping off with a manager supervisor in their service department who condones this type of dishonesty.
Petersburg, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
5 Star Rating
Overall Experience
Ben handled the recall service to replace the R passenger air bag. I coudn't have asked for better experience. All liquids were topped off and a free car wash to enhance my pleasure at the way the recall was managed. I would recommend McGeorge Toyota to anyone with no reservations. Thank you Ben!
Richmond, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
5 Star Rating
Overall Experience
I had some Issues with my Camry and it was kind of shuttering while driving. I took it to the McGeorge Toyota and They fixed it for me. The car is now pretty well and nothing is wrong with it anymore. They are reliable and the service branch is friendly and helpful. Good work and great experience! The technicians are pretty good.
I recommend you to take appointment before you go and they will take care of your car!!!
Thanks from all McGeorge Toyota Team members!
Thank you all from your cooperation with me!!!
Richmond, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
5 Star Rating
Overall Experience
Hey Everyone!!! If you want to go to McGeorge Toyota on the technical Service branch. I would highly recommend you to go and find out Mr.Dave! Who is really a honest, kind and Super Friendly Personality. Personalities like Mr.Dave needs to be kept and get promotion and Awards on their Job. He helped me soo much and I really appreciate their efforts and their well manners with ethics and loyalty. Furthermore I cannot describe him because he is overlimit of everything in his personality and great manners. God bless you and your family Mr.Dave.
Thank You...
Richmond, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
1 Star Rating
Overall Experience
I was going to Mc George for service for the past 4 years. for the first time i had a issue with my Sienna Van power Lift gate going up but not down through the remote or button. i asked them to look at the issue and they said the diagnosis to tell the issue will be 118$ i said ok and in the evening they called me in the initial diagnosis they could not find any issue they need to second level of diagnosis and it will take additional 180$. come on guys to tell me how much it cost for me to fix the issue 300$ and they are not sure if they can find the issue and told it might cost 5000$ to replace the new one. very very disappointing experience
Glen Allen, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
3 Star Rating
Overall Experience
Good service. But try and change your email address and they are clueless. Just pulled up the website to schedule maintenance and it automatically provided an email address I stopped using 18 months ago. Numerous attempts to get it changed, even speaking with folks outside the service department, have been unproductive.
Bumpass, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
1 Star Rating
Overall Experience
I would not recommend McGeorge Toyota to anyone. My car burns oil very quickly. I brought my car in several times with it empty only for them to tell me there wasn’t an issue. Last time I went in for an oil change they suggested a service to correct the issue only to find exactly one month later my car was out of oil again. I brought it back in. No one called me all day to give me a status. I called several times and the service advisor Christina told me that it “should be” done by a certain time. I asked her if she would let me know for sure and she says yes. Only to call back at that time she stated and she’s gone for the day, and no one can give me a status of my car. It was both inconsiderate and unprofessional to not communicate that they needed to hold my car for an extra day!
Mechanicsville, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
1 Star Rating
Overall Experience
If I could give the service department "0" stars I would. I have been taking my car to West Broad Toyota for over 7 years. Personally I think Ronnie and Angela should be FIRED! They are rude, and lack customer service skills. I recently took my car in to be inspected and as soon as I got out of the car Angela told me I needed back tires...Really? I just put back tires on my car. So of course they failed me due to tires. I also told her that I needed to have my car completed by a specific time, when I got there my car wasn't even touched and Ronnie told me..it would be an hour before he can get someone to look at it. While speaking to him Angela jumped in the conversation. The first thing out of her mouth was " Didn't I tell you", excuse me? Who was she speaking to like that? Thank God the Lord was on my side that day. So I decided to take it to another mechanic that also works on my car, who said my tires was fine and told me I just needed new wiper blades. I have lost trust in West Broad Toyota. That will be the last time I take my car there.
Richmond, VA
McGeorge Toyota (877) 239-6061 9319 West Broad Street , Henrico, VA
5 Star Rating
Overall Experience
Had big issues with my 2007 Tacoma , David B took charge my problem and saw it through to the end , With professionalism ,and quickness also gave me options on how to process with my repairs and he's tops in my book.
Richmond, VA