near Chester Virginia
- Show All
Set up 11AM appt for my daughter's SUV for a simple oil change. Dropped off vehicle on time and was informed they would call when done. We proceeded to have a fun day shopping and having lunch. Now 3:15pm and no call we headed back to pick up car.
We got there at 3:30 to get car which had not moved from the spot we left it at (4.5hrs later). The service guy stated they were busy all day and every bay was full. Then he stated "that is why I told you I was going to call you". He did apologize for not getting to it and he would get to it soon. I told him this was the only day my daughter had free day before heading back to college. His reasoning for being busy and not getting to our car was unacceptable. Especially with having a scheduled 11AM appointment to complete an oil change that takes 15mins max. He even told me that my daughters car was not pushed back for other cars to get worked on. I was not born yesterday not to know that is exactly what happened. I got the dealership manager involved and 15min later it was done.
This was my first experience with their service department, my review speaks how it went. Very poor experience, we all work to provide good service, not thinking that I would be ok getting my car back by closing (5pm) is someone asking to be WORKED IN. I MADE an appointment for someone to actually start working on it around the scheduled time. Hope this service Rep gets this feedback so this does not happen to someone else. Remember the difference between scheduled appointment vs. a walkin work me in request.
Kenny Winston was awesome. He made sure everything went smoothly!
Swapped a Taco for a Tundra - Easy transaction!
Mike Secours was great! Very knowledgeble about the vehicle. I came in knowing exactly what I wanted and Mike made it happen. It had 1 mile on it when I left and now just turned over 1000. I LOVE my 4Runner!!! I have recommended McGeorge Toyota and Mike to friends. Thanks again for making this happen!!!!
This is our second Tacoma from McGeorge using sales expert, John C. He is knowledgable, helpful, and he took the time to explain the numbers. I appreciate McGeorge's extensive inventory and honesty.
I have been purchasing and driving Toyota vehicles for over thirty years. Naturally, I have also been dealing with sales reps and dealerships for the same period of time. I enjoy this process. I also look to pursue and receive the best deal for myself. Sometimes I walk away happy and sometimes I do not.
My dealing with McGeorge Toyota and my sales Rep. Dave Wilmer was positive. I did negotiate, but, it was not a one way deal.
Thank you for dealing with me, in the end we were both winners.
Ms. Jennifer Thompson was a breath of fresh air in the auto sales industry. No pushy " Must buy today for a deal" or any of the usual car sales nonsense. She was Very Professional, Friendly, and Knowledgeable, she and Jason who handled the finance piece; made our looking and buying experience at Mc George Toyota; easy , efficient and quick. Jennifer and Jason -Thanks!
Mike & Barbara
Best buying experience we've ever had!
Jennifer was very nice and helpful. There was no pressure at all and she worked with me very well. I would highly recommend McGeorge Toyota.
AP was great. Made sure to satisfy my needs or question thoroughly