McGrath Acura of Downtown Chicago

Absolutely horrible experience! In the market for a pre-driven MDX. Met with Thomas Whitfield and decided upon a vehicle. We began the negotiation process and this is where it all went south. After several trips to meet with his boss, Ty Lee, Thomas Whitfield returned with a final offer for my review/approval. Now, during this time, I sat in his office for over an hour and a half with only two briefs visits to pick up additional paperwork. It was not until I finally walked around the dealership and tracked him down to voice my frustration with waiting so long. At this point , Thomas and Ty presented a cost of $24,450 plus certification costs, tax, and license on an offer sheet. After further debate, we decided to proceed to which I signed the offer sheet in acceptance. Thomas and Ty drew up the paperwork and presented it for my review and approval. Upon my review, I happen to notice that the cost of the vehicle was now $26,650. When confronted with this discrepancy, they simply stated that they made an error and that was that. This whole process was now at three hours and twenty minutes of wasted time. Thomas did apologize, but Ty was rude and smug throughout the whole process. DO NOT GO TO THIS DEALERSHIP!!! They are dishonest and condescending.

No one likes buying a car or buying a car when in a time constraint. I’m type A and not having a solid proactive plan can be painful. But, I was in a pinch and needed to get a new car this weekend and not pour money into my old car. Sam was a no BS, easy, accommodating and patient guide. He listened, understood me/my style, my needs and guided me throughout the whole process. He was easy to work with, extremely responsive, understanding and provided white glove treatment with a smile. I would highly recommend Sam!

Donell did an amazing job, customer service can’t be beat and he went over and beyond my expectations for my car. Customer service was amazing :relaxed:

Definitely will use this service again, Donnell was very professional and courteous, more importantly he was respectful and did an amazing job. I will definitely seek them again

Donell is a great sales rep

Got a new mdx donell made it shine wheels and all thanks so much

Wow these guys love me and my car theres a guy there name donell he goes all out on my tlx thanks donell

Darnel the service or sales porter had excellent customer service. He greeted me at the door and made sure my car was washed and cleaned on time. I’m very pleased with my service today.

Sam was extremely helpful and patient, I spent hours here deciding what car to purchase and Sam was beyond helpful and patient, without a doubt I had a great experience and extremely happy with my purchase!

My experience walking into McGrath Acura was amazing. Sam helped with all of our needs in a car and made our experience even better. He informed us about everything that we didn’t know about the car and even gave us his honest opinion. I was undecided first walking in but once I set my mind to the car I wanted he made sure I would leave absolutely loving the car choice, and I did. I would highly recommend McGrath Acura dealership, you will definitely leave happier than you came in!