McGrath Acura of Downtown Chicago

We have purchased our last three vehicles exclusively with McGrath Auto Group.
Our most recent purchase was an Acura RDX with McGrath Acura Chicago.
Our salesperson Sam Melki was phenomenal! He was so courteous, knowledgeable and accommodating during the entire process. I highly encourage anyone in the market for a new or pre-owned Acura to first contact Sam!

Top notch dealership. Traveled from Ohio to purchase a 2017 ILX due to their competitive price and the efforts by salesman Mike and manager Ty to make me feel comfortable with traveling out of state for this transaction. I was picked up from the airport and the purchase process was painless. Highly recommend the team at McGrath Downtown

Orlando Rocha was honest and very friendly he got us in and worked his magic and he’s funny too thanks for everything and I will be back again soon !

Orlando Rocha was very efficient and friendly in helping us find me a car. He was very honest and worked with me to get the price i wanted!

I requested information about a car availability for a TLX that I was interested in and James reached out stating the car I inquired about was available. I made an appointment with the intention of purchasing this car. When I arrived I was introduced to a completely different Sales person that I had been told to ask for . The first thing that Michael (sales guy) told me was that the car I had gone into look at was sold 12 hours ago. I drove 1 hour away to specifically look at the car i was interested in for nothing . The more professional route from this dealership or Sales Manager would have been to contact me ahead of time to let me know the car was not available anymore. This was a waste of my time , not to mention that the information I received about having to purchase a certification for a vehicle was an extra cost of which is incorrect . Very disappointed about my entire experience here .

I was helped by Orlando Rocha to get into an excellent 2017 ILX. Orlando was quit possibly one of the friendliest and helpful salesmen I have dealt with...courteous, knowledgeable about the vehicle, did not push to make a sale and was able to give answers to all of my questions in detail...a very pleasant car buying experience! I would highly recommend Orlando in anyone’s car buying endeavors. Also, Carl in the financing department was equally pleasant. Cheers to these two gentlemen on their professionalism and a pleasant car buying experience!

Good morning all,

I, would like to share my experience at McGrath Acura at the 1301 N. Elston location. I purchased my vehicle this past February 2020. I continued to get so busy that I would forget to share my experience. Today, I said,
‘No,’ I must share how awesome, patient and compassionate the staff was with me. I know we all have been to dealerships where the staff are so pushy, inconsiderate, obnoxious to us when we come seeking to purchase a vehicle...we’ll let me tell you all. Upon entering the dealership, I was greeted in a very pleasant way. Not like other dealerships where they’re eager to sit you down and run your credit without even asking you what type of vehicle you’re interested in. This gentleman actually said , Good afternoon, welcome to McGrath,’ he then asked, how could he assist me?’ I informed him that I had an appointment with Holly Altier. When I tell you...Miss Altier you all are truly one of a kind. She took her time with me. Wait. before I go any further. This is the kicker. I found this dealership by accident. I was actually just praying ...asking God for help. Honestly, because I didn’t want to experience anymore dealerships that were just running my credit and trying to get over on me. I was surfing google- LOAD AND BEHOLD, I kid you not McGrath Acura dealership came across my screen with Holly Altier, reviews. I was like what the he... but I knew this was a sign. I am truly happy that I purchased my vehicle with her. We kept getting our wires crossed because I was working so much. But, she made it work, her and her colleague Mr. Ruben(the Finance Manager.)

I honestly started getting nervous, and started talking to God, saying lord I know you didn’t bring me this far to be turned around...all I know is something came over me to have faith. That everything was going to be ok. Load and behold, Ms. Altier came back to her desk where is was sitting and tried her best to hold her composure, she couldn’t she started smiling and said she had a vehicle for me, we went to look at my baby, she is so clean, moves like a fresh vehicle.

Father, I was and still am so happy, that when I drove off. I did t go straight home, because I couldn’t believe it. I cried & screamed thank you!!!!’

I also, wanted to make certain the review was not only about my experience at McGrath, but I wanted to share my experience so far about my Altima 2018. It’s like new. my baby drives like a new vehicle. It’s awesomeeeeeeee!!’n I can assure you all that your experience will be just as awesome.

So, please do not hesitate in having the same Expedia’s I did.

~Go shopping at McGrath Acura, on 1301 N. Elston. You will not be disappointed. I guarantee it.

The Altima lady.

About a week ago, I attempted to purchase a preowned 2019 MDX L3154 From McGrath Acura of downtown Chicago. There was no trade and the clerk and I agreed to the sales price. When I requested a total amount to bring a check in for that would include taxes, title and transfer of license plates, the clerk attempted to add $1300 worth of fees to the selling price. This was an obvious dishonest and unethical practice and I rejected the sale on those grounds. A few days later, a gentleman from the dealership called me asking if he could “work on the price” yet he offered nothing. Comically, a few days later, the dealership lowered the asking price on the very same vehicle by $500 and it still sits there today. While my experience may not be the same as yours, buyer beware.

The minute I walked into the dealership, I was in heaven! Tracey Holmes approached me with a friendly smile on her face. She really understood things that I liked and didn't like based off of our small talks! I felt like she related to me in many ways so therefore picking out the Acura TLX wasn't a difficult decision at all. I appreciate all of the friendly staff and the cleanliness of their environment. Thank you McGrath Acura in Downtown Chicago!

I had the easiest car buying experience thanks to Dominic. He was super welcoming and warm throughout the whole experience. It went by pretty quickly and everyone was extremely friendly. Thank you