McGrath Acura of Downtown Chicago

No one likes buying a car or buying a car when in a time constraint. I’m type A and not having a solid proactive plan can be painful. But, I was in a pinch and needed to get a new car this weekend and not pour money into my old car. Sam was a no BS, easy, accommodating and patient guide. He listened, understood me/my style, my needs and guided me throughout the whole process. He was easy to work with, extremely responsive, understanding and provided white glove treatment with a smile. I would highly recommend Sam!

Donell did an amazing job, customer service can’t be beat and he went over and beyond my expectations for my car. Customer service was amazing :relaxed:

Definitely will use this service again, Donnell was very professional and courteous, more importantly he was respectful and did an amazing job. I will definitely seek them again

Donell is a great sales rep

Got a new mdx donell made it shine wheels and all thanks so much

Wow these guys love me and my car theres a guy there name donell he goes all out on my tlx thanks donell

Darnel the service or sales porter had excellent customer service. He greeted me at the door and made sure my car was washed and cleaned on time. I’m very pleased with my service today.

Sam was extremely helpful and patient, I spent hours here deciding what car to purchase and Sam was beyond helpful and patient, without a doubt I had a great experience and extremely happy with my purchase!

My experience walking into McGrath Acura was amazing. Sam helped with all of our needs in a car and made our experience even better. He informed us about everything that we didn’t know about the car and even gave us his honest opinion. I was undecided first walking in but once I set my mind to the car I wanted he made sure I would leave absolutely loving the car choice, and I did. I would highly recommend McGrath Acura dealership, you will definitely leave happier than you came in!

Sam Melki and Lou Floros did an amazing work making me feel this is jot about the car but about a ling time relationship.
I am not an easy customer. I ask alot of questions and check all the details again and again. I came into Acura as a recommendation from a friend without a lot of research about the types of SUV. Although the packages and upgrades were confusing a bit and It took me some time to understand what I get in each level, Sam and Luo did an amazing job helping me understand them. That's without making me feel like they are playing games or being sleazy - trying to convince me I am getting what I want in a car I dont want. (I looked for cars in a couple other dealerships)

I am excited and love the car, the outcome and the experience! Would defenetly recommend McGrath Acura of Downtown Chicago to F&F and to work with both Sam and Lou on their new car.