McGrath Arlington Kia

McGrath Automotive Group

1400 E Dundee Road
Palatine, IL 60074

Inventory: NewUsed
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4.7 rating of McGrath Arlington Kia
4.7 out of 5

94% Recommended

Based on 276 Sales and 5 Service Reviews

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McGrath Arlington Kia (888) 693-1560 1400 E Dundee Road , Palatine, IL
1 Star Rating
Overall Experience
Same story as several reviews...
Communicated thru email and text. Had an agreed upon financed price. Drive 2.5 hours to the dealership and suddenly my trade is worth $2,500 less than agreed to THE DAY BEFORE. Wasted another 10 minutes after being told this, and ultimately would not honor price previously agreed on. Walked out and would NEVER deal with this dealership again. Scam artists. SHOP ELSEWHERE!!!

Saint Joseph, MI
McGrath Arlington Kia (888) 693-1560 1400 E Dundee Road , Palatine, IL
5 Star Rating
Overall Experience
Peter was a lot of help with finding me a vehicle for my family
Skokie, IL
McGrath Arlington Kia (888) 693-1560 1400 E Dundee Road , Palatine, IL
5 Star Rating
Overall Experience
I would like to say thank you to Petros at McGrath Arlington Kia dealership for making our experience with Leasing the car very quick , easy and smooth.
Wheeling, IL
McGrath Arlington Kia (888) 693-1560 1400 E Dundee Road , Palatine, IL
5 Star Rating
Overall Experience
Chris Duplancich is an amazing salesperson! He went out of his way to find me car that fit my needs and my budget. He promised me that I would drive away in a new car and he kept that promise. He asked lots of questions and took the time to actually listen to me. I would recommend that everyone visit McGrath Arlington Kia and ask specifically for Chris Duplancich. He is the realest person that I have ever met. Thank you so much and God bless.
Dekalb, IL
Suzette E at McGrath Arlington Kia McGrath Arlington Kia (888) 693-1560 1400 E Dundee Road , Palatine, IL
Suzette E at McGrath Arlington Kia
1 Star Rating
Overall Experience
I was sold a brand new car with factory defected paint. Multiple calls,visits
I kept hearing that they were going to make things right. I’m still waiting 16 months and no resolve
McGrath Arlington Kia (888) 693-1560 1400 E Dundee Road , Palatine, IL
5 Star Rating
Overall Experience
Great experience, Nikola Nikolov is extremely punctual upfront and trustworthy sales person. Will do more business with McGrath dealership in Palatine in the future. Thank you, Nicola!
Buffalo Grove, IL
McGrath Arlington Kia (888) 693-1560 1400 E Dundee Road , Palatine, IL
5 Star Rating
Overall Experience
I purchased a 2019 Kia Forte EX around April 24th, 2019. The sales reps who worked with me were Pawel, and Jean. Neither of which are listed under the Sales Staff of the McGrath Arlington Kia website which is interesting. The sales process was great, both were patient and compromising to work with my needs and we came to a solid agreement. Around a week later, I hadn't noticed that the Navigation system(an included feature of the EX Trim) was not working, and the stitching on the bottom curve of the steering wheel was coming undone. I was not too heavily worried about the Navigation but I wanted to take care of the Steering wheel as soon as possible. Between May 13th and May 28th, I made at least 15 phone calls and sent numerous emails with photos of the steering wheel attached to the dealer(due to the fact that I live 2 hours away from the dealer) in an attempt to get this resolved. The experience was not good at all, it is evident that communication amongst employees at this dealer needs improvement. However on May 28th, I spoke with Joe DeRosa(Service Manager at McGrath) whom I voiced my concerns to over the phone to which he replied 'I will handle this for you.' Skeptical, I drove to the dealer on Friday May 30th, 2019 and we agreed on a 9:00a.m. appointment. Unfortunately Joe did not arrive until 9:45, however what I was expecting to be a terrible experience and then a trip over to the BBB, Joe took a look at my steering wheel and within 15 minutes he had an interior specialist stitch the steering wheel back together very nicely, and resolved my Navigation issue.(which just ended up being a missing SD card in the car) Thank you Joe, as some people might say, this dealer doesn't deserve you. You were professional and provided me with exactly what I needed.
Madison, WI
McGrath Arlington Kia (888) 693-1560 1400 E Dundee Road , Palatine, IL
1 Star Rating
Overall Experience
This place is a joke. The price you see online is not what they sell it for, they add on $4k of extras and whatnot. When we were with the finance guy signing the papers, we saw that they tried to sneak in an extra $1,000 to our final cost. Fortunately we caught it, but it seemed very sneaky and unsettling. The used car we purchased needed a few things fixed. We set up a time to drop it off, were without a car for 3 days, went to pick it up at the agreed upon time and picked it up to find they had done NOTHING to it. Every single person I spoke to was rude and not helpful. They are liars. Please take your business and money elsewhere.
Arlington Heights, IL
McGrath Arlington Kia (888) 693-1560 1400 E Dundee Road , Palatine, IL
5 Star Rating
Overall Experience
Thank you Nikola, great job,see you soon for another car...
McGrath Arlington Kia (888) 693-1560 1400 E Dundee Road , Palatine, IL
5 Star Rating
Overall Experience
Great experience. Sales and Service are outstanding!