Leonardo was the best! For a new car dealer he did his finest. He was confident, charismatic, went the extra mile, literally drove to pickup my new car. He came on his day off with my car and walked me thru the process from start to finish. That is quality customer service. I feel satisfied! Can't wait to actually drive my car around. Family loves it. All the rest of the car dealers and finance men were awesome too. Thanks for such quality service with a smile.:blush:
They called us offering to match a TrueCar price, but by the time we were done with the sales and finance the total ended up being 10 grand more than they originally promised. Lots of hidden fees and extra add-ons that they weren't forthcoming about. Very frustrating and disappointing experience.
I am very happy with my purchase and quite honestly I bought the car from McGrath instead of buying from another dealership because of Blake and Leo. They were both very patient with me and I liked the fact that they were not overly aggressive and did not pressure me at all. Blake helped me pair my phone and went through a quick review of the basic controls for the wipers, radio, locks, etc., for which I was grateful. Finance was a breeze and went quickly. He (Andrew?) was very thorough in explaining the documents as I was signing them. Looking forward to enjoying my Kia and the relationship with McGrath for many years. Thank you.
Everyone at this dealership is very friendly and accommodating. They definitely took care of me! Been a McGrath customer for years because of their great service and hopefully it will be a mutually beneficial relationship for years to come!