McGrath Arlington Kia

1400 E Dundee Road
Palatine, IL 60074

Inventory: NewUsed
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4.8 rating of McGrath Arlington Kia
4.8 out of 5

95% Recommended

Based on 272 Sales and 4 Service Reviews

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Ratings 4.8
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5 Star Rating
Overall Experience
Great experience, Nikola Nikolov is extremely punctual upfront and trustworthy sales person. Will do more business with McGrath dealership in Palatine in the future. Thank you, Nicola!
Buffalo Grove, IL
5 Star Rating
Overall Experience
I purchased a 2019 Kia Forte EX around April 24th, 2019. The sales reps who worked with me were Pawel, and Jean. Neither of which are listed under the Sales Staff of the McGrath Arlington Kia website which is interesting. The sales process was great, both were patient and compromising to work with my needs and we came to a solid agreement. Around a week later, I hadn't noticed that the Navigation system(an included feature of the EX Trim) was not working, and the stitching on the bottom curve of the steering wheel was coming undone. I was not too heavily worried about the Navigation but I wanted to take care of the Steering wheel as soon as possible. Between May 13th and May 28th, I made at least 15 phone calls and sent numerous emails with photos of the steering wheel attached to the dealer(due to the fact that I live 2 hours away from the dealer) in an attempt to get this resolved. The experience was not good at all, it is evident that communication amongst employees at this dealer needs improvement. However on May 28th, I spoke with Joe DeRosa(Service Manager at McGrath) whom I voiced my concerns to over the phone to which he replied 'I will handle this for you.' Skeptical, I drove to the dealer on Friday May 30th, 2019 and we agreed on a 9:00a.m. appointment. Unfortunately Joe did not arrive until 9:45, however what I was expecting to be a terrible experience and then a trip over to the BBB, Joe took a look at my steering wheel and within 15 minutes he had an interior specialist stitch the steering wheel back together very nicely, and resolved my Navigation issue.(which just ended up being a missing SD card in the car) Thank you Joe, as some people might say, this dealer doesn't deserve you. You were professional and provided me with exactly what I needed.
Madison, WI
1 Star Rating
Overall Experience
This place is a joke. The price you see online is not what they sell it for, they add on $4k of extras and whatnot. When we were with the finance guy signing the papers, we saw that they tried to sneak in an extra $1,000 to our final cost. Fortunately we caught it, but it seemed very sneaky and unsettling. The used car we purchased needed a few things fixed. We set up a time to drop it off, were without a car for 3 days, went to pick it up at the agreed upon time and picked it up to find they had done NOTHING to it. Every single person I spoke to was rude and not helpful. They are liars. Please take your business and money elsewhere.
Arlington Heights, IL
5 Star Rating
Overall Experience
Thank you Nikola, great job,see you soon for another car...
5 Star Rating
Overall Experience
Great experience. Sales and Service are outstanding!
5 Star Rating
Overall Experience
I purchased a car and was blown away with the whole process. Sure it takes a bit of time but one is spending a tiddy sum and they take the time to treat the customer right.kudos to Chris TJ Dan and Will they all treated me like family. I must include LARRY the porter He peeped the car well Darn good work ethic
1 Star Rating
Overall Experience
Garbage stay away! They will lie to you and tell you that to get the certfied warranty it will cost you 2k when in reality it's an upsell for something different
Carol Stream, IL
1 Star Rating
Overall Experience
I went to look at a car, so they actually sold me the car with the false pretense of my car note being exactly with I pay now for my other car which is 474.00, when I got home my contract said my car not is 597.00, i explained to them that I'm a senior citizen on a fix budget and i can' afford that type of payment and they still would not take the car back, on top of that they told me to tell the people where I got my other car from to come get the car that I previously own and that it wouldn't affect my credit, than they told me to lie about the amount of money I receive monthly to the bank because they knew damn well that I couldn't afford that type of car note. I wouldn't recommend their service to nobody. They are some frauds.
Wheeling, IL
5 Star Rating
Overall Experience
Brought a RAV4 I was considering purchasing to Ken and his team at McGrath and was given an excellent run down of the car's condition. In and out in about an hour, I appreciated the transparency and honesty from a dealership. They also did a mock up to show me exactly what I should be paying for the car, and let me in on the various ways to negotiate. Ultimately, the car was in great condition, and thanks to their work I purchased it and got the price I was after! Would definitely recommend going here if you need your car services or if you're looking for a new/new to you car. Thanks!
Chicago, IL
4 Star Rating
Overall Experience
John and George were great to work with. Some back and forth on negotiations but overall they were very fair and helped me obtain this vehicle for my mother. Thank you guys
Dwight, IL Assisted by John Khouri