When I first purchased my car, everything went incredibly well. I was satisfied with my service and really happy with my new car. Until I had to have maintenance completed with McGrath... Long story short, they had to replace my front tires and supposedly put them on the front, but in actuality they placed them on the back. My back tires had a dot code that was manufactured after I purchased the car. Clearly, they were newer. When I came back, it was my word against theirs. There's no documentation of tire codes and which wheels received which code. Hence, it was again, my word against theirs. On top of that, I tried calling the service manager 5x and she never returned my calls. I had to contact the GM instead, which then I received some sort of service. When I came in, the service manager stated that I must of had them rotated and there is no reason why they'd put them on the back. She assured me that they are "ethically sound." While you can believe their word or mine, I firmly will state I will NEVER return here for maintenance or to buy a car from McGrath. And I will NEVER advice anyone to do so.
A naive 25-year-old female.