Don is AMAZING! He is extremely knowledgeable, but most importantly he is transparent. You can quickly tell he cares about his customers and does whatever he can to make the buying experience as smooth as possible. While purchasing my car, I saw numerous of Don's previous customers come in with questions. It was easy to see that the superior customer service from Don did not stop once you bought the car. He treats everyone with the utmost kindest and respect.
As always, I had a great experience with Mechanicsville Toyota. This was my third purchase there and the staff is friendly, professional, and fun. Mike Elliott was patient and informative, not pushy, as I debated which model to purchase. Scott Moser was efficient but thorough getting us through the purchasing process. Thanks to everyone for getting me into my new Prius at a great cost!
Mr. Berkeley was great at explaining everything and letting us review vehicle before purchase. He was quick in getting service to correct any issues. He was quick in processing application and do to the rush that evening spent longer than anticipated but wanted the vehicle. Very happy with my 2008 Honda Pilot and this is the 3rd vehicle from this dealer. Would recommend and they will help you in anyway possible on finding and purchasing a new or used vehicle. Thanks so much Mr. Berkeley.
Bought another vehicle from Mike Elliott. He provides great customer service, no hassle or pressure, a real gentleman. Will buy the next one from him again. Also, Mechanicsville Toyota service has great customer service and easy to schedule appointments.