My husband and I had a positive experience from the moment we drove onto the lot until we had completed our purchase. I was looking to trade in my Highlander XLE for a Chevy Traverse. However, Wes did a great job getting us to change our mind and upgrade.
A great experience! Joe did a wonderful job of reviewing the purchase options available from their inventory. When I decided I wanted one with a color they didn’t have, it wasn’t a problem. He found what I was looking for and made it available in two days without any additional charge. It was an easy decision to buy from Mechanicsville Toyota versus the other dealerships I visited.
I was trying to find a vehicle that I could be happy with. I just happened to have an opportunity to go back on Friday and asked Zak Lewis if I could check out any other vehicles. He let me drive the Dodge Charger that they had just gotten on Thursday and I was really pleased with it. He and others worked with me to get a deal I could afford and now hopefully I have a vehicle I won't be fixing every other week!! Thank y'all so very much!!
Joe Davis was great to work with. He explained the vehicle very well during our test drive and again when we picked up our new car. He made sure our new car was ready to go before we arrived to pick it up. He also took the time to show us around the dealership so we knew where the service department was and introduced us to some of the service team. John, the sales manager, was very helpful as well and greeted us every time we were there throughout the process. The service team did a perfect job installing the add-ons, which looked like the factory installed them when done. The financing department were easy to deal with and made all the paperwork very clear when explaining it. Overall this is the best experience We have ever had purchasing a new vehicle. No hesitation in recommending buying a new car from Joe and the team at Mechanicsville Toyota.
It was a wonderful car buying experience with Mechanicsville Toyota. Mike Elliot was very helpful and he made the entire procedure really smooth for us. He had been very patient and explained everything in detail right from the test drive till the delivery of the car. Overall it was a great experience! Thank you :)