I came here to get my front brake pads replaced because they were making a squeaking noise. James gets the mechanic to look at my car. After looking at my car he comes back and tells me that I should also get the rear brake shoes replaced as well. Without telling me they put aftermarket brake shoes on my car. My breaks have been squeaking ever since I left this place. I left with my car in worse condition and I was over charged. On top of that, they tried to charge me to correct a job they messed up in the first place. DO NOT GO TO JAMES he will miss lead you and take advantage of your ignorance about cars. DO NOT GO HERE PERIOD
My husband has been bring his truck to the service center since 2011 with no issue and I have just started bringing my Highlander in. Just recently the service seems to have gone down hill. In June I brought my Highlander in for a oil change. When I dropped it off there was only two service advisors working causing them to be rush. I called the next day to get status on my car to see if it was complete and no one could give me an answer. I ended showing up at 5:30ish to see if my car was ready and there was only one service advisor and a line 6 deep. Come to find out the service on my car was completed the night before and I was never contacted. Just today my husband brought my car in for another oil change and stayed there and waited for it. The car was completed at 2:10pm he was not notified until 2:50. The quality of work is good. The service is awful. We are willing to give this Toyota service center one more chance when my husband brings in his truck. If the service is just as bad, we will be change service centers.
I had an appointment 7/21/15 for routine maintenance (35000 check), check noise from driver side window and an inspection at 10::00 a.m. I arrived at 9:30 a.m. Not once, did someone come to me informing me of a delay. Finally, during checkout, I had to introduce my own discounts! I did not leave the facility until 1:05 p.m. Can someone explain why? Is this the type of customer service I should expect? If so, I will make the 2.5 hour drive back to Lynchburg, Virginia for service.
We apologize for your experience and delay. We were running behind, a team member should have communicated this to you. I will meet with the team about this prevent it from happening again. We fell down his time! I will have someone contact you about this and hopefully we can make it up to you. Thanks for your feedback it is imperative to continuous improvement.
This was my cousin's first experience in purchasing a vehicle. Mr. John Grace and Mr. Eric Wynkoop made her experience simple and easy. She was able to drive away with her dream car at an affordable price thanks to the help of these two men. I would definitely recommend these guys, they work with you to make sure you're comfortable with your purchase and overall satisfied.