Early morning routine maintenance visit today. Sarah knew who I was asked about my German Shepherd. She was ready to get me in and out of here. This is a continuation of why I choose to keep coming back. Thank you!
My criticism is not on the service department but customer service of employee on phone. I left my garage door opener in a loaner car in Dec. I’m about 2 hours away & have not been able to come get it. I called to ask to mail it. Told abruptly “I can’t do that “ started to tell her I would pay for it & she cut me off & said I’ll talk to my manager & hung up. I know I created the situation by leaving it in the car but also feel customer service is lacking here.
I bought my Toyota Corolla in August of 2016 and the Salesman was absolutely fantastic! However, ever since then whenever I bring the car in for service, I have been very disappointed every single time. Which was 4 separate times; an oil change, inspection and to look at and replace a part. My car is two years old and has NEVER even had windshield wiper fluid in it. Last time, I specifically asked for them to put it in because they never have and they still didn't do it! The first time, I figured it was just an accident, no big deal, but it's just something that is so easy to do. Good thing Mechanicsville Toyota takes your picture when you buy a vehicle, because you guys won't ever see my face again at that location.
First time ever coming to get my vechicle serviced and was met with major attitude!!! When asked about 2 other things going on with my car, I got a shoulder shrug and a frown!! I had to prob further to ask if it was covered as part of environmental package.. got another shrug !! Not even I am
Sorry? I don't know I will find out for you? Very disappointed indeed! Makes all the other times I have had great service be over shadowed!
I came here to get my front brake pads replaced because they were making a squeaking noise. James gets the mechanic to look at my car. After looking at my car he comes back and tells me that I should also get the rear brake shoes replaced as well. Without telling me they put aftermarket brake shoes on my car. My breaks have been squeaking ever since I left this place. I left with my car in worse condition and I was over charged. On top of that, they tried to charge me to correct a job they messed up in the first place. DO NOT GO TO JAMES he will miss lead you and take advantage of your ignorance about cars. DO NOT GO HERE PERIOD
My husband has been bring his truck to the service center since 2011 with no issue and I have just started bringing my Highlander in. Just recently the service seems to have gone down hill. In June I brought my Highlander in for a oil change. When I dropped it off there was only two service advisors working causing them to be rush. I called the next day to get status on my car to see if it was complete and no one could give me an answer. I ended showing up at 5:30ish to see if my car was ready and there was only one service advisor and a line 6 deep. Come to find out the service on my car was completed the night before and I was never contacted. Just today my husband brought my car in for another oil change and stayed there and waited for it. The car was completed at 2:10pm he was not notified until 2:50. The quality of work is good. The service is awful. We are willing to give this Toyota service center one more chance when my husband brings in his truck. If the service is just as bad, we will be change service centers.
I had an appointment 7/21/15 for routine maintenance (35000 check), check noise from driver side window and an inspection at 10::00 a.m. I arrived at 9:30 a.m. Not once, did someone come to me informing me of a delay. Finally, during checkout, I had to introduce my own discounts! I did not leave the facility until 1:05 p.m. Can someone explain why? Is this the type of customer service I should expect? If so, I will make the 2.5 hour drive back to Lynchburg, Virginia for service.
We apologize for your experience and delay. We were running behind, a team member should have communicated this to you. I will meet with the team about this prevent it from happening again. We fell down his time! I will have someone contact you about this and hopefully we can make it up to you. Thanks for your feedback it is imperative to continuous improvement.