Our sales professional was honest, fast, and efficient. He made our choosing process and experience a smooth and easy. The financial officer was very friendly and helpful. He was able to work and get us a great deal for our money.
Very honest and professional. I will definately be buying my next vehicle from them.
Our car buying experience was wonderful! It was the first for both my husband and I in many years. We appreciate the care, thoroughness and professionalism that we found in our salesman Don Berkeley, as well as the Dealership as a whole. Thank you, Mechanicsville Toyota!
I appreciate the extra time my salesman spent explaining the features of my new vehicle before I left the dealership !! He programmed my car to my phone and many extra things which was very helpful to get me started. Much appreciated !! Looking forwarded to purchasing my next vehicle at Mechanicsville Toyota.
Excellent support throughout the purchase process. James Burroughs was very timely and always answered my queries within minutes. Delivery of the vehicle was the best I have ever experienced with a detailed walkthrough of features and setup for my personal use. While not the closest dealer to my home I would highly recommend Mechanicsville Toyota for their customer focus.
We began vehicle hunting about a week ago and were contacted by Dave White this Saturday who was everything EXCEPT pushy. He gathered some quick information, said he would be in touch and even encouraged us to keep looking. He emailed me several times to say he was still working on it so that I would know it was being handled (unlike 3 other dealers who made no additional contact attempts). I received a call close to 9pm to say they had found a lender and could we get an appt set up for 12 noon Sunday. We arrived and were quickly handled with respect, courtesy, and made aware that no ones time would be wasted. They acted swiftly in the process and the business manager John came out to talk and was very open and honest about where we were in the process and what they could do for us cutting to the chase. We looked at the vehicle and were given ample time to talk and discuss the situation in privacy. Never did we feel pressured or pushed to make a decision. Once we met and decided on the truck-best price, immaculate physical shape, excellent mechanical shape-we moved to the business office where John Grace was relational, honest, and thorough. We will be sure and tell all our friends and family about our experience and will recommend Mechanicsville Toyota to anyone thinking of being in the market for a vehicle. Something that in most instances causes extreme anxiety was anything but from beginning to end.
Rick Starling is a great salesman. Final closing process was too slow while waiting for sales and finance managers to do their part.