Ashleigh was a pure joy to work with, very professional, and extremely knowledgeable! She made this one of the easiest processes we have gone through in purchasing a motorhome. And the financial office made that portion of are purchase very easy! Thank you to Kellen and Chris!
Sher was fantastic..we had walked away from another salesperson for being a little too pushy but Sher came in, listened to us and made it a wonderful experience and we now have a new friend, as well as a beautiful, new Motor-Home.
Took Motorhome in for repairs. Dealer had it for a month. They did nothing but break the handle off of our washing machine, and get grease all over the carpet. Spoke with service manager David Kellogg whom assured me he would personally watch over it if we brought it back. We returned it 9/19 spoke with Webster the service advisor. I emailed David Kellogg twice and called and left messages twice and never got any response. I also emailed the Service Director and asked the receptionist to email the Director. No response from anyone. I was promised that the part they broke would be ordered, according to Webster, no one ever did. I picked up my motorhome today 9/26 after being there another week and nothing was touched. No parts were ordered, nothing repaired, no phone calls, nothing.
Sales was the best we've Dealt with and this is our 4th RV. Financing took more than 2 weeks to refund our deposit when we chose to utilize our own financing. We took delivery of our unit almost 3 weeks ago and still have not received a phone call from the service department in regards to damage equipment during delivery and delivery showed up 8 hours late. The sales experience was fantastic everything after that including all the follow up is horrible.
fekmnstart to finish this was a great experience. Made an internet inquiry and Tiffany responded to us within minutes it seemed. Had a dialogue via email and spoke on phone next morning. Arrived at the Santa Fe Springs store 1 day llater and was greeted warmly by Tiffany who walked us through the trailers we wanted to see. She was extremely knowledgeable, informative, and most of all friendly. We sealed the deal on our Grand Design Imagine 2150 RB that day and just picked it up this past weekend. We must also note what an outstanding ding job travis Millican did on the finance side and Gary did on our trailer orientation appointment. We couldn't be happier and would do. Usiness with them again. It was a great dealership to work with and we highly recommend them and Tiffany Rock our amazing sales rep. Thanks so much everyone.