We recently purchased our 2017 Reflection 337RLS by Grand Design from Mike Thompson RV Superstore in Colton. Our experience was excellent, from sales and service to finance, we couldn't be happier. Our salesman Jack Fritz was awesome and helped us every step of the way. There was no high pressure and He made us feel very comfortable. He went above and beyond to ensure that we were taken care of at every turn. Michelle in finance got us the best possible deal and went out of her way to make our first RV purchase an outstanding one. We were very happy with our experience at Mike Thompson and would recommend you stop by and give them a try.
Sher was responsive and helpful with all my questions and concerns. The service department was outstanding in resolving all the issues prior to me leaving the dealership with my vehicle. A great service department that I hope to never need to use, but will have complete confidence if I do!!
Poor communication from the dealer to the customer. Changes were made to our rv without asking. The best part of the experience was the walk thru after we bought it. Juan was very knowledgeable and thorough.
Richard my service advisor will not call be back. Leslie is extremely rude, talks right over you. Bought a brand new trailer, DVD stopped working after a week. It has been 4 months and I can't get a call back to bring it in for service. They finally fixed my DVD player, but now my small outside fridge stopped working. Found out it was an electrical problem. Went out on labor day weekend just to have the large indoor fridge go out. Mike Thompson wont take it in for service for 2 month, the warranty expires in 3 weeks. they know this but refuse to help.
We had a wonderful experience and absolutely love our new couch. Huge thank you goes out to Sher, our sales person, and all of the folks that helped us get this coach from Mike Thompson's RV. A world class experience from a world-class dealership.
Sher was excellent throughout this entire process- honest and responsive and very helpful. We would highly recommend her anytime to anyone looking to purchase an RV! The dealership itself- not so much. The coach was not ready when we arrived for our appt and we didn't get much of an orientation because the person who was supposed to do it had a family emergency and the person who filled in was very sweet and tried his best but just didn't know a lot above the coach. The finance experience was horrendous and we almost didn't buy the coach because of it and since we paid cash for the coach we expected a very smooth transaction.
We would rate higher but bringing trade in access very bad, very little room. A few things weren't ready on new trailer. Orientation could of been a bit better. Tiffany Rock in internet sales & Steve Romero in finance were great.