Sher was a pleasure to work with. I am new the RV world and I felt like she had my best interest in mind and held my handle though out the process. Her communication with me was excellent. I would highly recommend contacting Sher for your RV sales. She is a big asset to Mike Thompson team.
Jim Rose was very knowledgeable and personable and quite literally went the extra mile: all the way to Arizona to get my wife’s signatures, actually! Both he and Clifford Alfsen in the finance department did everything humanly possible to make this transaction run smoothly, and we would not hesitate to recommend Mike Thompson two friends looking for a new RV.
Steve walked us through when we picked. As newbies, we knew nothing. He was very patient and knowledgeable. We got the best price on our trailer than other dealers in CA, Az, or Las Vegas. Had no hidden fees, no pressure to purchase additional warranty or anything. Overall great experience.
This is our second motorhome purchase from Mike Thompson's RV. Our salesman Scott Angell was a pleasure to do business with. Scott took the time to assist us with finding the right motorhome we wanted. I never felt pressured or rushed. Scott was there to assist us during every step of the process from the initial purchase to delivery. Scott was extremely helpful when a problem with the motorhome was discovered prior to delivery. Since the problem was not an easy fix, Scott located the exact model at another location and had it transferred over. This prevented a lengthy delay in the delivery of our new motorhome.
Also, I would like to note is that the problem (cracks in the fiberglass cap) was discovered by Mike Thompson's Service Dept. during the pre-delivery inspection and not by me, even though I inspected the motorhome myself. Mike Thompson could have easily delivered the motorhome to us and we probably wouldn't have discovered the problem until a later date or at all. I believe it speaks to the integrity of Mike Thompson's RV.
Everyone we dealt with was extremely helpful and took the time to answer all our questions. At no time did I feel pressured to buy or rushed. This made the purchasing process as painless as possible. Thanks to everyone at Mike Thompson's RV.
Kevin Fossom has an outstanding knowledge of RVs in general and is a class B subject matter expert. Extremely responsive and customer service oriented. He listens to the client and always made sound suggestions worth considering. Traveled 140 miles to work with him; was worth it!