Our salesman Al was terrific! With multiple trips to Mike Thompsons to keep looking at units he was always helpful and courteous through our month long process. Rik in the service department was also awesome. He answered many questions we had about towing a fifth wheel (our first one) and the hitch. He also fixed a couple minor things at delivery so we could take delivery with everything working great!
Sher was fantastic! Absolutely stressfree purchase. Sher answered every question we had from the coach to financing. We are very happy with our new Tiffin Allegro. If you are in the market for an RV see Sher!
Layla was terrific. Knowledgeable. Friendly. Helpful. Professional. She couldn't have provided better customer service and followup. Everyone connected with financing and customer service in parts department were helpful, friendly and professional.
The delivery of our coach couldn't have been more disappointing. The representative had never delivered our coach. Had basic knowledge at best. Each question we asked about hookup, etc he would reply "I don't know. That's a good question." And he moved on. He had no idea where the heater was. How the antenna worked, etc. He locked all the storage compartments outside and when we left all of the doors were swinging open crashing into the coach. Not sure if he even checked to make sure all systems were working because when we were ready to leave the drivers seat wasn't moving. A serviceman came out and found it needed a fuse.
In our paperwork we were promised a passenger work station. It was not included in our coach. We were told but representative done have it some don't. It's random and we can use the little table.
The gentleman who delivered the coach next to ours came over and answered many questions. Found a serviceman to repair the drivers seat and bathroom door latch. He was great. Lyla will know the names of these gentlemen.
But when all us said and done. We were very happy with your dealership and would not hesitate to highly recommend Lyla.
From my first call to delivery Mike Thompson RV made our travel trailers buying experience great! Amy & David took good care of us. Amy was very knowledgeable and not pushy in any way, understood our needs and gave us good advice. She is the bomb! Randall in finance was easy to deal with, goes over all the details and gave us a very fair deal on our coach. We are happy customers!