Met Gunter and Scott both at the Colton store. Very, very helpful with absolutely no pressure. It’s really a huge purchase and you really want to get it right so I had a million questions and switched up coaches on them and was no issue. We chose the Phaeton XSH and really glad we did. They were really great, a special thanks to Cliff (sales manager) he really was a huge help in us feeling so comfortable about the purchase!
We bought our last coach from Mike Thompson 20 years ago. We have seen our children grow up in that RV and have many wonderful memories from it. We look forward to starting the next chapter of our life in our new RV as we enjoy retirement.
I originally went to see an RV shown on the Colton RV Expo website.
They are way out of date, The RV was sold months ago and the contact number was a guy who didn't even work there any more, But he did give me a number for Gunther. After shown us this motorhome we made a deal since it was about the same as we went to see. Normally I don't like walking onto a lot and dealing with sales until I know what I am going for but we were very pleased with everything Mike Thompson RV did for us.
RV Expo needs to get up to date
Sale staff, finance staff, parts and service staff, all very professional and friendly. The delivery orientation needed to show more details of the unit. Orientation staff were very friendly but talked too much in general terms and being on a Friday afternoon late we were not comfortable. We had issues with the tow dolly not being in the right position when we left and that forced us to figure that out on a side street in the dark after other driver's flagged us down. Some damage occurred to the dolly.
Jim Rose made our RV buying experience a great one. Plus Clifford Alfson did a great job in helping us complete our final paperwork and helping with our insurance needs. Everyone was courteous and helpful and made us feel welcomed. We will definitely recommend Mike Thompson's to our family and friends!!