Overall our visit was great. Our sales team, Gunter and Devon were helpful, Ralph in finance did a great job and Michael in service/delivery made the final walk through painless. Thank you Michael and your team for fixing minor things so quickly.
Sale staff, finance staff, parts and service staff, all very professional and friendly. The delivery orientation needed to show more details of the unit. Orientation staff were very friendly but talked too much in general terms and being on a Friday afternoon late we were not comfortable. We had issues with the tow dolly not being in the right position when we left and that forced us to figure that out on a side street in the dark after other driver's flagged us down. Some damage occurred to the dolly.
Jim Rose made our RV buying experience a great one. Plus Clifford Alfson did a great job in helping us complete our final paperwork and helping with our insurance needs. Everyone was courteous and helpful and made us feel welcomed. We will definitely recommend Mike Thompson's to our family and friends!!
Sher, our sales person, made our purchase go as smoothly as possible. Knowledgeable and personable. Buying any vehicle is never easy, i hate the haggling. Sher made this process a lot less
stressful. She supports her customers!
Sher was very courteous and prompt. Promised as delivered. It was a very pleasant experience. Sher was even willing to go out of her way to pick us up at Colton Ca. and drive us to Fountain Valley to pick up unit. I will go out of my way to recommend Sher should I run into anyone looking for an Rv. Thank You: Ruben and Marian Morales.
Only one item was to be taken care of by service
Clean battery cables in coach....they were not touched..i cleaned and serviced the batteries myself
.not a big deal but it was on the sales sheet to be taken care of. Every one else was very profesional. and friendly...we love our mini wini
First time travel trailer buyer for my wife and two boys, ages 4 and 6. We need a few months of research and narrowed down our selection to the Grande Design 2400 Bunk House. mike Thompson’s RV beat the price of three other dealers and sealed the deal over the phone. What is more impressive though is the check out process, Mike, a former Marine, was extremely detailed and walked me through every detail. I had a few questions after I left the lot amd he continued to follow up. My advice is to shop around but definitely include Mike Thospson team in your search.