near Tustin California
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We bought an 06 Monaco. Made it very clear we were going full time. Quit our jobs, traded my car in the deal, on the assurance that this coach was safety tested and all systems worked. We made it 109 miles and the transmission went out. There was MUD in my fresh water tank. Stranded for over 7 hours. Staff was super accommodating during the crisis. Made me all kinds of promises to make it right. Next morning, not so much. Or at all. In fact, we were blown off and threatened. Our condo is leased and we have no place to live and no one cares. We are delayed a MINIMUM of 3 weeks, probably six while it goes to a real repair shop. Not that we'll ever really trust it now.... and we're both disabled and have PTSD, so this is a much bigger deal for us than the average person.
We left it to be gone over for more than a week after signing the contract to have everything taken care of. Nothing was done...AND one of my storage doors was hit while it was in your facility. AND the tow truck driver backed it into a tree, destroying the ladder and the paint.
This has been a staggeringly traumatic experience in every single way.
Paul was awesome!! Spent all the time we needed to make an educated decision that I am confident we will be happy with for years to come and will do everything we need. He was incredibly knowledgeable in all the units we previewed. He is the sole reason we choose mike Thompson.
Al was great, very patient in our first trailer purchase.
Zane was very friendly and helpful. He had extensive knowledge about rv's and made us feel comfortable asking him anything. He does a great job making people feel at ease.
It's been difficult to find, Jim gave us 3 to choose from,it came down to color.
Guillermo did a great job from beginning to end. My wife and I would highly recommend him. Very personable and knowledgeable. No sales pressure - called to follow up a week after we purchased just to check and make sure our trailer had no issues (which it didn't). Very happy with our experience with Guillermo, he came through on everything he promised! We love our new Outback trailer!!
My husband found an amazing, unadvertised deal on a 2 year old trailer at Mike Thompson. We worked with 2 salesmen, Joe and Robert. We were nervous to buy a used trailer with "no warranty". Joe and Robert walked us all over the lot, showing us trailer after trailer, and answered our tireless questions with unending patience. We finally decided to purchase the used trailer with the killer price. Our only issues stemmed from some small issues that needed to be addressed when we picked it up ( tire pressure was low, missing a fire extinguisher, one burner on the stove didn't light automatically). All was fixed. One of the best parts of our experience was our walk through on pick up day with Steve. He was so knowledgeable about RVs and gave us a thorough tour of the trailer and all it's features, and some great recommendations for things to get, do and not get. All in all we were very happy with the experience at Mike Thompson, and would recommend the dealership and our salesmen to anyone in the market for an RV.
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