I bought a used equinox from morries nissan in Brooklyn park service and staff have been amazing sara was great and helpful in every encounter weve ever had. I recently went back for an oil change and the service staff were so incredibly nice and efficient and there was sara again who greeted me at the door and remembered me right away. I would definitely recommend morries nissan in Brooklyn park.
Just entered our very first lease after owning our vehicles for 40+ years. Careful consideration and research went into this decision, and I was torn between a 2017 Subaru Outback & 2017 Honda Accord. Ultimately, the customer service I received from Tina Ingalls won me over to Subaru. She went above and beyond to make sure the Outback was going to work for my personal needs. There was never a high pressure sales pitch or some of the usual condescending treatment we sometimes experience from sales associates who believe they know it all. She made me feel like I was getting personalized attention and consideration. I felt like they truly wanted to earn my business, not just my money. Our sales associate Bruce Bowman was equally great to work with! He really put us at ease regarding the whole leasing issue as we had a lot of questions and concerns being first timers! These two individuals were always honest, direct, sincere and professional. Even tho the Honda was actually the more comfortable vehicle for me, I chose the Outback because I wanted to work with Morrie's staff... Sounds crazy, but for those of us who appreciate sincerity, they won my business! And to top it off, a $250 donation was made in our name to the charity of our choice. That's pretty cool!
1. Called to schedule a recall service.
On hold for 15 minutes. Service advisor
Could not help me and kept interrupting me.
Put back on hold for 15 minutes. Second
Service advisor could not help me; needed
To speak to someone specific in service.
Asked if I could be directly connected.
Could not. Back on hold... Pressed the
Button for Morries to call me back. Did not
Work. Call was disconnected. Did not get a
Call back. Be Happy?? I think not.
The dealership does not care about its customers beyond getting the sale. They did not get my license plates to me on time despite my numerous efforts to prevent the situation. You have a right to notify the state if a dealer does not get your license plates to you on time, and if there are enough incidents of this type, the dealer gets a hefty fine. To avoid feeling frustrated, angry and disregarded after the otherwise pleasant experience of purchasing a new car, I highly recommend avoiding this dealership.
I will admit I am a fussy customer. But I recently brought in my 2015 Subaru Crosstrek for a few issues that were bothering me. I had Kristen Murray as my service advisor and I wanted to say she was excellent from begining to end. She was patient, understanding, and listened to me. That's what I call caring about the customer. Definitely an asset to Morrie's Subaru.
I had a wonderful experience with Thai our salesman. He came in a few hours early to accommodate my time schedule. He was also helping us on a Sunday over the phone with a few questions I had, which I thought was wonderful. Only thing negative was while I was in signing the final paperwork I could hear an employee being yelled at for not getting some numbers on cars and was told he would be fired if he didn't get them next time. Made me a little uncomfortable.
3 months ago I by BMW X3 2007
First they want to charge me 2000 more for the vehicle they change the prize overnight
I buy car for my wife we happy come home and we know it is only one key I call BMW service for the new key $500 I call dealer he said I know it's expensive but he don't say nothing before when we purchased the vehicle he want to sell me extend the warranty for the car I refuse with you spend about 45 minutes back-and-forth he really want to sell me extension warranty after three months check engine pop on I called them they said they Kendall work they sell me to BMW in the Minnetonka they said thermostat and coil is bad and I find out insurance done coverage that so basically don't clover nothing only engine transmission by the labor and other parts you need to pay and only service can do that and it's really expensive so the basically it's transmission cost you 3000 you need to pay an additional 3000 to install your Transmission
Don't trust them for extended warranty
I called the dealer the guy who sell me the warranty and he said sorry but for he's sorry I don't have a nothing I need to pay $1600 to my car be fixed and I paid the warranty $3000
Had my rogue towed in for warranty replacement of my transmission that failed at 99000 miles. The dealership took 3 weeks before ultimately deciding not to honor the warranty because they claim the transmission fluid caused it to fail and it wasn't there fluid. The only problem is that the fluid that was in there was put in by another shop right before the car was towed to Morries. The shop called Morries and explained the car was never driven with the fluid in it and that the transmission was bad when I brought it in to them, but in gutless fashion Morries decided to save a few bucks instead of do the right thing and honor the warranty that was extended by the manufacturer intentionally to cover the cvt transmission's faulty, premature failure.
When I went to have my car towed back to a different shop, Scott (worker in service dept) informed me I owed a diagnostic fee of $140.
As far as I can tell, the only diagnosis Morries made was that they are a terrible dealership with incredibly slow service and a low moral compass.
I plan on letting Nissan know how poorly Morries is representing their brand.