Went into the dealership to look at a used vehicle, salesperson was nice and not pushy. Then we got to the finance department. First there was a 4 hour wait just to see him so a person is just wanting to get out of there. I almost walked at at that point. Then there were all the extras that were added in. First time I questioned them because the salesperson told me that it was complimentary, aka free, then I asked to have it removed. I was given the statement that it was required by the bank before they could finance it. I contacted the bank the next Monday and they said it was not true and had no idea why they would say that. Once again I almost walked out, and should have I realize now. Secondly I was told that it could be removed. I have had several contacts with the manage over the past three weeks who keeps stating (when he responds) he will send the paperwork to remove the extra costs (a maintenance plan I did not want) yet the paperwork never seem to make it to my house. These people are shady and will do everything they can to rip you off.