Mossy Nissan Poway

What an absolute joke this place is. DO NOT BUY FROM MOSSY NISSAN OCEANSIDE. My wife and I placed a deposit of $1000 in order to guarantee a 2022 Nissan Frontier Pro-4x. After waiting almost a whole month for this vehicle, we finally got the call from their manager that they had the truck for us. After setting up an appointment to get our truck the same day, not even 3 hours later they sold our truck to someone else. No phone call or anything to let us know the truck was sold. When we showed up to our appointment, that's when the manager told us the scenario that they had already sold the truck to someone else. Not only were we lied to by them, but they failed to call us and inform us before we drove all the way to the dealership. After trying to figure out what happened (he didn't even know what to say), the manager blamed our salesman who WASN'T EVEN AT WORK TODAY saying he should of called us. IF YOU CALLED US TO TELL US THE TRUCK WAS THERE, WHY CANT YOU CALL US BACK? Once this all was over my wife and I requested to speak to the General Manager. The level of customer service he had with us was absolutely atrocious. His exact words after I mentioned leaving a review was "Go ahead, I'm the one who will be replying to it." I will never take my business to Nissan ever again, let alone the MOSSY NISSAN OCEANSIDE location. For all future customers reading this, let this be a forewarning that this place is money hungry, and their management will stiff anyone in order to get a sale. The level of customer service the GM had was absolutely disgusting. DO NOT BUY HERE!

The whole team from Sales, James & Karl, to Service, David & Darren, to finance, Amber, did a great job! They all were helpful, accommodating, and professional.

Jacob was our salesperson and he was very nice, knowledgeable and not pushy like some salesperson can be. We also talked with Lou who was also very nice to deal with and very thorough. I would recommend this dealership.

We had Luca Mellana as our Sales person. He communicated with us through email for close to two weeks as my hearing is getting bad. He did a great job in finding the right car for my wife and I to fit our budget. We were very satisfied with the whole process and would highly recommend Luca for anyone's car needs!!!

Luca was one experience sales rep I ever encounter.t this was my second car he had help me .my second purchase was even better than the first.Luca was very nice.he even went out of his way to make sure I got the best deal for my situation.l I recommend him to family and friends.thanks again Luca.

Devin and Bill helped me out choose a great car with a great price. They helped me stay inside my budget range and where very friendly and understanding. I would recommend them at this mossy Nissan location.

Luca at poway nissan has been my sales person for 2 years just bought my second brand new car. I'm very pleas with Luca and poway nissan I would recommend anybody to them thanks guys.

Loved my first Rogue SL so much I just returned to Poway Mossy Nissan 6 years later to purchase another. Sales person John Henderson was knowledgeable, very helpful, and I got the exact car I wanted.

Pleasant and courteous sales staff. Decided to give them my business after my girlfriend's good experience last year with them.

Hi, I wanted to reach out and report deceptive business practice by Mossy Nissan on Poway rd. Not sure what the formal way to report is but wanted to write it down while fresh.
Evidently, you need to be a lawyer to do business here. After paying $300 for transmission service, I was also charged $150 for diagnostics which I was told would be waived if service is done at shop. I was told that I didn't do the recommended $5000 service. Wow. So unless you pay "a crap ton" or hire lawyer to write contract they "double dip". Both Darren (supervisor) and Joe (manager) would not budge on being deceptive. Seems like greedy tacktics. Customers should know upfront that only if you pay the highest price, the diagnostic will be waived.
Please let me know if you have any questions
Ed Vaisman
Poway resident, shopper and tax payer.