near Poway California
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Hi, I wanted to reach out and report deceptive business practice by Mossy Nissan on Poway rd. Not sure what the formal way to report is but wanted to write it down while fresh.
Evidently, you need to be a lawyer to do business here. After paying $300 for transmission service, I was also charged $150 for diagnostics which I was told would be waived if service is done at shop. I was told that I didn't do the recommended $5000 service. Wow. So unless you pay "a crap ton" or hire lawyer to write contract they "double dip". Both Darren (supervisor) and Joe (manager) would not budge on being deceptive. Seems like greedy tacktics. Customers should know upfront that only if you pay the highest price, the diagnostic will be waived.
Please let me know if you have any questions
Poway resident, shopper and tax payer.
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Friendly staff that made sure I got the best deal.
Excellent service at Mossy Nissan Poway. I entered my build and test drive at the Nissan website. Luca Mellana helped me get the day and time that I wanted. Luca got the car ready before I got there and took me for a test drive. He answered all my questions, very knowledgeable and helpful. Luca also helped me with my older car for a trade in. Jesse James helped me with the financing. Jesse knows his paper Work. Luca and Jesse have good thinking and communication skill. I ended up buying a new car that I wanted. Excellent shopping experience at Mossy Nissan Poway.
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The process went well and the dealership team was honest and fair. The 2018 Leaf is a great car!
My overall experience was awesome. Everyone that helped from Michael to Jesse were great. Soon I will have a friend down to purchase a car from you guys. Best customer service I've had at a dealership.
Luca was a great salesman and doing whatever the team can to accommodate my needs. I'm so happy to have purchased the car I wanted for my very first time.
Luca was wonderful and super helpful in getting me the car I wanted. Mark was also terrific and manager Jason went out of his way to make us feel valued and welcomed. It was a great experience!
5-star experience. If you are looking for a deal, go see them! #1 in San Diego.