Napleton Volkswagen Springfield

3145 S Campbell Ave
Springfield, MO 65807

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1.0 rating of Napleton Volkswagen Springfield
1.0 out of 5

0% Recommended

Based on 0 Sales and 1 Service Reviews

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BUYER BEWARE!!! I don’t recommend purchasing a vehicle from here. We bought a 2014 TDI SEL Premium NOV 2017 (Diesel fix had been performed). Car has been in the shop 4 times now, last visit has been 8 days and counting with no fix in sight. VW is "developing" software and said early Mar for the release. We asked about trading it in on another car and paying the additional cost as it was more expensive, only to be told I would lose $4500 in less than a month as my $19500 car would only get $15000 in trade now. So, the consumer should eat that because VW cannot fix a car I was sold less than two months ago? Still in limbo, loaner car is not even close to my car that is sitting on the lot waiting for a "fix" while I pay for it. Dealership should resolve my problem ASAP and let VW deal with it. The manager has yet to return our phone call our resolve the issue. Extremely disappointed in their lack of customer service or care!!!
Dixon, MO