When we first went to National Capital Motors we were served by Kimberley, who set the whole process in motion. When we didn't hear anything after a few days, we rang her, only to be told that she had left the organisation suddenly. No-one from the company bothered to let us know this, nor did we subsequently receive any communications from you about the purchase. We had to call ourselves to get information. Having said that, Arun dealt with the actual hand over of the vehicle in a helpful and courteous way and answered all our questions. The issue was more with the unheralded departure of the original sales person and lack of communication around delivery. Therefore it is difficult to allocate a rating, given that the original sales person left and Arun was left to carry on from there.
From buying to the delivery of our new car was a great experince at NCM. Kimberly was very helpul with the purchase of our new car and Arun made the delivery process very easy and quick for us. Arun even helped us to book the first service soon after the purchase. Definately buying our next car from NCM in future.
Thanks Kimberley for everything! National Capital KIA were AMAZING! I would highly recommend Kimberley if you're looking at purchasing a new KIA. My stinger is GORGEOUS! Kimberley was so much help at delivery. I had no idea what all of the buttons and gadgets were for but she was so much help and came with me for the first drive making it not as nerve-wracking! It's a big big thing buying a new car and I have so much praise for Kimberley and National Capital KIA Belconnen for making the experience such a wonderful and memorable one. X