We bought a Triton GLS Premium from National Capital Mitsubishi a week ago. It wasn't the car we intended to buy initially as we are looking for something completely different (read Renault Megane RS 280). But Kimberly Bennett from NCM, the absolute legend that she is, changed our minds completely. Her approach is very personal. She knows that the best way to sell a car is to listen to the customer and have patience and empathy. Everyone else at NCM were very friendly and helpful but Kim definitely sold us the car. Didn't take my wife and I very much to take that leap. Finance was also sorted through Mitsubishi so it was all a pleasant and smooth experience.
We bought a demonstrator and naturally it had a couple things that needed to be fixed. Kim and the service department at NCM has come to the rescue and sorted them promptly and without hassle. Needless to say, this is above and beyond our expectations.
From test-drive to purchase to pick-up, we have met a number of people at NCM including Paul (the General Manager), the finance team, and the service department. Everyone jumped in to make our experience absolutely amazing.
We are loving the car and hope to have a long lasting relationship with NCM.
Exceptional service provided by Rahul. Rahul was very professional and took his precious time to explain all the features of the ASX Adas. We didn't need to test other cars.
Well done Rahul and Thanks Mitsubishi Belconnen for an excellent service
Exceptional service with our purchase of ASX. Rahul had very professional outlook and he explained the special features of the car in a very professional manner. Can recommend the sales service to prospective buyers. :thumbsup::thumbsup::thumbsup:
Wow! Buying my new Eclipse Cross Exceed has been an exciting, enjoyable and easy experience. I’m thrilled with the car and the fantastic deal. So much appreciation and thanks to Kim and Anita for making it a breeze!
Bought our ASX in February after a frustrating 3 month with a Suzuki Baleno which failed to start 3 times due to a combination of faulty product, bad repair and poor management practice and attitude, in addition to poor sales and don’t care after sales customer service. However, Kimberley Bennett from Mitsubishi Sales turned it around and made the process very swimmingly. This time the car was delivered pretty fast, on-schedule, with everything we asked. This Brand new ASX came new, not like the Suzuki which had scratches and one of the lights didn’t work, despite paying for a brand new price. Touch wood we won’t have problem with the ASX but if we do, Kimberley will surely take ownership unlike the Suzuki team who just ran away and I had to keep chasing. Thank you Kimberley!
I was very excited to purchase our first family ute but the experience delivered at Mitsubishi In Belconnen was disgusting and of low standard. I am very angry as they still have my deposit it has taken over a month for the finance query and we have had to chase up with everything!! No response at all. We are still waiting for the return of our deposit. Both Sharia and Anita have no idea what quality customer service consists of. I rang the dealership last week in an outrage because they had not updated us on the return of our deposit, and found out ‘they sent a cheque in the mail’ and didn’t even have the consideration to let us know so we’d know to check the mail. It has now been over a week and still no cheque!!!!! My partner rang on Friday and spoke with Anita asking about our deposit and her response was that she’d send it directly to his bank account after saying ‘it’s against their policy’. She assured us the money would be in our account by Friday COB BUT STILL NO MONEY!!!! Even worse is we asked for evidence that she’d sent it but no email regarding this!! We have a right to our money so where is it? Am very disappointed and outraged with the poor customer service and no consideration. You lost a customer and Toyota gained one! Shit service.
Came back and bought the 2nd car! Had bought the 1st car with NCM 2 years ago. Shopped around and decided to go back to NCM. Yet again, they have proven to have high standards of service, value and passion. Was attended by Mr Rahul who has very good knowledge of the products and gives us professional attention to our needs. Mr Mat is equally efficient and helpful to get us through the paper works. Wonderful experience and great assurance for a big ticket purchase. I cannot get this feeling of confidence anywhere else in Canberra! Cheers to the Team!
I had my Triton serviced at the Belconnen site six weeks ago and on booking the service I articulated the need for the service to be the 200 K service and that all of the belts needed to be replaced. When i droped off my car i again notified the service person that the belts needed to be replaced and the member made a change to the service reqruiement that i thought articulated this requirement. when i picked up my Triton i again queried the belt replacement and was ensured that it had been completed.
Yesterday my Airconditioning fails and after some inspections on the side of the road i discover that the drive belt had broken. I then had a look at the service record to discover that the belts had not been replaced and only re-tensioned (which is the lileky reason fot he break.) I called your office yesterday afternoon to ask for advice and was told that the staff were busy (i was broken down on the side of the road at this point in time) and was told that i would be contacted ASAP. Not so surprisingly I am still waiting for that call!! To say that i am unhappy is an understatement. I knew the belts had to be changed, I asked for them to be replaced and yet it never happened.
Since buying my Outlander I have serviced it at the same Mitsubishi dealership. Usually I walk to the mall or catch the bus to work whilst the service is done. However this service is the first major service which will take longer and I am currently 8 months pregnant so need a vehicle. However I can't be offered a courtesy vehicle which is very dissapointing definately wont be servicing my vehicle here again and neither will my husband service his Triton here again. No consideration or attempt to try and assist. When we upgrade vehicles will definately not go with Mitsubishi again.