Came back and bought the 2nd car! Had bought the 1st car with NCM 2 years ago. Shopped around and decided to go back to NCM. Yet again, they have proven to have high standards of service, value and passion. Was attended by Mr Rahul who has very good knowledge of the products and gives us professional attention to our needs. Mr Mat is equally efficient and helpful to get us through the paper works. Wonderful experience and great assurance for a big ticket purchase. I cannot get this feeling of confidence anywhere else in Canberra! Cheers to the Team!
I had my Triton serviced at the Belconnen site six weeks ago and on booking the service I articulated the need for the service to be the 200 K service and that all of the belts needed to be replaced. When i droped off my car i again notified the service person that the belts needed to be replaced and the member made a change to the service reqruiement that i thought articulated this requirement. when i picked up my Triton i again queried the belt replacement and was ensured that it had been completed.
Yesterday my Airconditioning fails and after some inspections on the side of the road i discover that the drive belt had broken. I then had a look at the service record to discover that the belts had not been replaced and only re-tensioned (which is the lileky reason fot he break.) I called your office yesterday afternoon to ask for advice and was told that the staff were busy (i was broken down on the side of the road at this point in time) and was told that i would be contacted ASAP. Not so surprisingly I am still waiting for that call!! To say that i am unhappy is an understatement. I knew the belts had to be changed, I asked for them to be replaced and yet it never happened.
Since buying my Outlander I have serviced it at the same Mitsubishi dealership. Usually I walk to the mall or catch the bus to work whilst the service is done. However this service is the first major service which will take longer and I am currently 8 months pregnant so need a vehicle. However I can't be offered a courtesy vehicle which is very dissapointing definately wont be servicing my vehicle here again and neither will my husband service his Triton here again. No consideration or attempt to try and assist. When we upgrade vehicles will definately not go with Mitsubishi again.