National Capital Toyota

211 Scollay Street
Canberra, ACT 2900

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4.9 rating of National Capital Toyota
4.9 out of 5

98% Recommended

Based on 911 Sales and 3 Service Reviews

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Ratings 4.9
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National Capital Toyota 02 6173 6100 211 Scollay Street , Canberra, ACT
1 Star Rating
Overall Experience
Disgusted with your customer service team for servicing.

Bought a Hiace and picked up on 20 June, the sales (Luke OKeefe) and finance (Eugene) team were fantastic. Got the vehicle home and drove it for a weekend and noticed a noise in the engine bay. Organised for Toyota servicing to check it out on (26 June) and was told nothing was wrong with it (My question now is did they even look at it??) We got it back again and my husband noticed a leak and low coolant and phoned Luke who said to bring it back it on the following Friday (3 july) and that it would only be a 5 min job to replace a hose and that we wouldn't need a booking. We organised the van to go to audiotech on the same day as tuggeranong is out of the way for us. Audiotech finished with the vehicle and kindly dropped the vehicle to toyota afterwards. On ringing to confirm that it was coming from audiotech some woman in servicing was extremely rude to my husband saying that we had no booking and that it couldn't be checked until the following Monday. I then phoned her to advise that we had been told to bring it out by Luke and she was again extremely short and rude and wouldn't even listen to what I had to say. Unhappy with her response, i proceeded to phone back and asked to speak to Luke. I was told he was in a meeting and she hung up and proceeded to block my mobile number which I still can't get thru to toyota on. So I went back to Toyota in person to pick up the vehicle and was advised by another Luke that they had indeed looked at it and it needed a new radiator, thermostat and hoses. Obviously more than a 5 min job, was told that the parts would be ordered and we would get a booking the following week (sometime during 6th-10thJuly). By Wed 8th we had heard nothing so my hubby phoned to find out when we were booked and the rude woman in service would go cold as soon as the rego details were provided and was told she had no information for us. We have now had this vehicle for almost a month, been given the run around, have had our time wasted and the vehicle is a business vehicle and should be on the road by now. It goes to Sydney next week with radiator problems... We were told it was safe to drive around in and I'm wondering if the engine blows up on the way to Sydney are National Capital Toyota going to foot the bill for a new engine??... Unlikely is my guess!
Great when it comes to taking a sale and absolutely disgusting when it comes to issues under warranty. We will never purchase another vehicle from NCT again and it will be serviced elsewhere once this problem is addressed.
Expect another follow up call from us tomorrow asking if the parts have arrived and asking for our booking date once again.
Not once was a rude (direct yes but rude no) to the woman in servicing. I'm recovering from surgery and do not need the stress nor run around.
Kim and Ian
Beard, ACT
Mrs Kylie k at National Capital Toyota National Capital Toyota 02 6173 6100 211 Scollay Street , Canberra, ACT
Mrs Kylie k at National Capital Toyota
5 Star Rating
Overall Experience
Marco the salesman and Shane the finance person was awesome
National Capital Toyota 02 6173 6100 211 Scollay Street , Canberra, ACT
5 Star Rating
Overall Experience
A relaxed and smooth purchase process
Braddon, ACT
Diana & Jesse at National Capital Toyota National Capital Toyota 02 6173 6100 211 Scollay Street , Canberra, ACT
Diana & Jesse at National Capital Toyota
5 Star Rating
Overall Experience
Thank you to the team at Toyota who made the difficult task of getting a new vehicle very easy! We appreciate your help and time. We dealt directly with Michael B and Marco, however, the whole team were very supportive.

Michael - thanks for taking the time to explain our options prior to our purchase and for being so responsive.

Marco - thanks for taking the time to introduce us to our new vehicle and manage our options post driving away.

Thanks heaps guys,
Diana & Jesse
Forrest, ACT
Rod & Sue at National Capital Toyota National Capital Toyota 02 6173 6100 211 Scollay Street , Canberra, ACT
Rod & Sue at National Capital Toyota
5 Star Rating
Overall Experience
We were very pleased with the experience of purchasing our new Landcruiser Prado from John and the team at National Capital Toyota
Kambah, ACT
Jo & at National Capital Toyota National Capital Toyota 02 6173 6100 211 Scollay Street , Canberra, ACT
Jo & at National Capital Toyota
5 Star Rating
Overall Experience
John was an excellent salesman. Very helpful who went over and above our expectations. I would highly recommend National Capital Toyota Tuggeranong when purchasing a car
Ian B at National Capital Toyota National Capital Toyota 02 6173 6100 211 Scollay Street , Canberra, ACT
Ian B at National Capital Toyota
5 Star Rating
Overall Experience
The team were extremely friendly and made the whole process very easy to understand!
National Capital Toyota 02 6173 6100 211 Scollay Street , Canberra, ACT
5 Star Rating
Overall Experience
Marco is very helpful. He has help us twice with our purchase.
Highly recommended.

Beard, ACT
About K at National Capital Toyota National Capital Toyota 02 6173 6100 211 Scollay Street , Canberra, ACT
About K at National Capital Toyota
5 Star Rating
Overall Experience
Great experience from the initial contact through to the delivery. I would definitely recommend Marco and the team at National Capital Motors.
Canberra International Airport, ACT
National Capital Toyota 02 6173 6100 211 Scollay Street , Canberra, ACT
5 Star Rating
Overall Experience
Great team very professional very helpful. John Rickman and Shane were very helpful
Erindale Centre, ACT