Overall an excellent experience. All staff were friendly and Marco was very good at explaining all the features and options leading up to the purchase. He then kept us informed leading up to the delivery.
We were made to feel very welcome at all times. The service was outstanding from each person we dealt with but in Particular John Rickman who has gone out of his way to do the right thing by us.The whole process was seamless We are looking to upgrade our other vehicle in the not too distant future so we look forward to going back to National Capital Toyota.
I was a bit disappointed at the time taken for delivery.
I was disappointed that the GPS system was not updated before delivery.
As a 70 year old purchaser I don't think that there was enough effort put into making sure that everything was set up for me to be confident to take delivery of the car.