John was fabulous and went above and beyond to ensure I could take delivery of my car on the day I had available. Michael the manager was also great to deal with. They appeared genuine and were respectful and humorous.
Unfortunately my dealings with the business/finance manager were not as good. He made a crack about how quickly women could spend their husbands money as I looked for my credit card and the conversation didn't improve from that point - interesting to say the least in this day and age. I felt quite angry when I had finished with him and was glad I wasn't going to need to deal with him about finance.. thankfully I had enough of my own hard earned money to pay for my car.
From the very first meeting with Marco (on a pubic holiday) I was made comfortable by his no pressure approach. Subsequent meetings were no different and his attentiveness prior to and after contract signature was indistinguishable. I would have no hesitation in recommending Marco and National Capital Toyota to others (actually I already have).