Northern Rivers Volkswagen

Cnr Snow St & Bruxner Highway,
Lismore, NSW 2480

Inventory: NewUsed
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4.8 rating of Northern Rivers Volkswagen
4.8 out of 5

98% Recommended

Based on 252 Sales and 3 Service Reviews

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Ratings 4.8
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5 Star Rating
Overall Experience
Great service and great car
Ballina, NSW Assisted by Terry Herps
5 Star Rating
Overall Experience
Good firm with a wide range of vehicles
Assisted by Terry Herps
5 Star Rating
Overall Experience
I had a great experience with all the staff at Volkswagen Northern Rivers and in particular Alison. She was very helpful and friendly and was always available for my questions.
Ballina, NSW Assisted by Alison Carpenter
5 Star Rating
Overall Experience
An easy transaction over the phone! Was good to meet our salesman when we collected our van after a bit of a wait whilst it was transported from Germany! We are very happy with it! So easy to drive!
Ballina, NSW Assisted by Terry Herps
5 Star Rating
Overall Experience
Amazing team easy from start to Finnish carnt thank them enough.
Ballina, NSW Assisted by Terry Herps
5 Star Rating
Overall Experience
Great car and good service.
Bentley, NSW Assisted by Terry Herps
5 Star Rating
Overall Experience
Overall experience was excellent. Terry displayed sales professionalism and efficiency in his knowledge of product being sold. Very happy with his and everyone involved in closing the deal.
Babyl Creek, NSW Assisted by Terry Herps
1 Star Rating
Overall Experience
Our Audi Q5 went in for the mandatory Takata airbag recall. It came back with the sunroof not working. Went back to be fixed & thought all was OK but noticed one paddle shift (+) wasn't working. Too busy to take it back (wife doesn't use them anyway), but then she reported a random stalling issue. Spent months chasing it (changing fuel filter, mechanics looking for boost leaks etc) before suspecting it might be related to the broken paddle shift.
NRV were adamant it wasn't anything to do with the work they did & refused to spend 10 minutes pulling out the airbag 'just in case'. Interestingly, they were able to quote me ~$900 to repair it! So I removed the airbag myself & found the paddle shift cable was crushed. I sourced the spare part myself, replaced it & our car is back to normal.
To their credit, after I sent them pictures of the fault, they offered to replace the part. But since I'd already fixed it I saw no point it giving them another chance to break our Audi.
Now I have another car that needs the airbag recall completed, so it looks like I need to drive to the Gold Coast (or beyond) to avoid Northern Rivers Volkswagen.
Bangalow, NSW
5 Star Rating
Overall Experience
Excellent service would recomend a visit and test drive.
Alice, NSW Assisted by Terry Herps
5 Star Rating
Overall Experience
Thanks Terry for the great help when purchasing my Wolfsburg Passat.
No pressure experience, giving us time to do our research and make finance decisions.
Babyl Creek, NSW Assisted by Terry Herps