Northern Rivers Volkswagen

Cnr Snow St & Bruxner Highway,
Lismore, NSW 2480

Inventory: NewUsed
Visit Website

4.8 rating of Northern Rivers Volkswagen
4.8 out of 5

98% Recommended

Based on 245 Sales and 3 Service Reviews

Write Review

Team Member
Ratings 4.8
Search Area
Time Frame
1 Star Rating
Overall Experience
Our Audi Q5 went in for the mandatory Takata airbag recall. It came back with the sunroof not working. Went back to be fixed & thought all was OK but noticed one paddle shift (+) wasn't working. Too busy to take it back (wife doesn't use them anyway), but then she reported a random stalling issue. Spent months chasing it (changing fuel filter, mechanics looking for boost leaks etc) before suspecting it might be related to the broken paddle shift.
NRV were adamant it wasn't anything to do with the work they did & refused to spend 10 minutes pulling out the airbag 'just in case'. Interestingly, they were able to quote me ~$900 to repair it! So I removed the airbag myself & found the paddle shift cable was crushed. I sourced the spare part myself, replaced it & our car is back to normal.
To their credit, after I sent them pictures of the fault, they offered to replace the part. But since I'd already fixed it I saw no point it giving them another chance to break our Audi.
Now I have another car that needs the airbag recall completed, so it looks like I need to drive to the Gold Coast (or beyond) to avoid Northern Rivers Volkswagen.
Bangalow, NSW
5 Star Rating
Overall Experience
Excellent service would recomend a visit and test drive.
Alice, NSW Assisted by Terry Herps
5 Star Rating
Overall Experience
Thanks Terry for the great help when purchasing my Wolfsburg Passat.
No pressure experience, giving us time to do our research and make finance decisions.
Babyl Creek, NSW Assisted by Terry Herps
5 Star Rating
Overall Experience
I found the team and Alison extremely helpful, patient and easy to work with I would recommend them to others.
Alstonvale, NSW Assisted by Alison Carpenter
5 Star Rating
Overall Experience
Salesperson Alison was excellent and very helpful at all stages from test drive to delivery
Bentley, NSW Assisted by Alison Carpenter
5 Star Rating
Overall Experience
Nothing was to much trouble
Assisted by Alison Carpenter
5 Star Rating
Overall Experience
They simply look after you!!!
Bentley, NSW Assisted by Terry Herps
5 Star Rating
Overall Experience
Great car - good service
Assisted by Terry Herps
5 Star Rating
Overall Experience
Very happy with my new Amarok and the service I received.
Afterlee, NSW Assisted by David Mackney
5 Star Rating
Overall Experience
Very helpful and accommodating, much appreciated
Assisted by David Mackney