I want to thank Rick and the entire staff at North gate Chrysler on a wonderful car buying experience.
Our salesperson, Vincent went above and beyond . Thank you for taking care of us.
I was interested in the Jeep Wrangler and spent four months researching, testing, and evaluating the various models. After deciding on the Rubicon Hard Rock Edition I called up Vincent to schedule an appointment. Vincent was great to work with. He admitted up front that he was use to lot sales and that I was his first ordering customer. He was very diligent in the effort, after all it was a learning experience for both off us. Together we wrote up an order for the Hard Rock with all the exterior, interior, and options I wished for and submitted them to those who then place the order with Jeep. After about an hour wait Vincent came to me with confusing questions on options from those doing the ordering. These were confusing because the options being asking about were actually standard equipment on the Hard Rock. I tried to show them the build sheets and even the Jeep booklet showing each model and their options where upon they told me those (and me) were all wrong. After about 20 minutes of back and forth discussion they finally took me over to the Hard Rock that was on the show room floor and before they could say anything I told them exactly where on the window sticker proved my point!!! The only comment from them was we don't have that code #...no apology or any thing. I ended up building a standard Rubicon with most of the items but not all that were on the Hard Rock. Took about 5 weeks for it to arrive. When I picked it up, Vincent had it out front, service had it detailed and ready to go, working with the finance was really great. My wife had some trouble getting in so drove around and service pulled the rock rails and put on step rails in about 30 minute. Great Job. Bottom line I would recommend buying from Northgate's lot, parts, and service departments but and this is why only 4 Stars I would not order one from the YaHoos who run the ordering desk!!!!!!!
This was my second time purchasing a vehicle from Northgate Chrysler. My salesman (Herman) was very helpful as he answered all of my inquiries and had one of the most pleasant dispositions I have experienced when purchasing a vehicle. Herman and his team were able to offer me a great deal and explained thoroughly all of my options & allowed me to select the terms I needed without hassle or delay. I drove away in the vehicle I wanted at a great price and am thankful I made the decision to become a repeat customer!
Professional and friendly staff. Worked hard for the customer. Most pleasant experience purchasing a vehicle.
Our experience at Northgate was very positive! Thank you!
From start to finish Herman took great care of us. I had done some research beforehand so the process of purchasing my new car was a smooth transition. If you are looking for a great car and excellent service, go see Herman.