Oh my god. Nunawading Hyundai are absolutely THE WORST car dealership I have ever dealt with. It's just a shame that I can't give them 0/5 stars.
Purchased an i30 SR at the beginning of Dec 2017, and the salesperson Chris Wilsone did not put a delivery date on the contract. This was my mistake, I should have insisted on a date on the contract.
Once the contract was signed, it became almost impossible to get in touch with him - emails and phone calls would take days or even a week for a response. He didn't give me a delivery date until two weeks after the contract was signed, and even that was begrudgingly after multiple requests from myself.
Over a month later, the car has finally been delivered to the dealership. Unfortunately they failed to organise the invoice for my novated lease company despite two written requests in the month I was waiting. This means up to another week till I can actually pick up the car.
Shocking service, they do not care about their customers at all once the contract is signed. Not only that, but they are incredibly rude when you try and follow up on the status of their work. And forget trying to get an apology from them - they act as if selling you a car is a personal favor they are doing for you.
AVOID AT ALL COSTS. Ferntree Gully Hyundai are just up the road and offer much more competitive pricing and far better service. Look at all the other negative reviews online if you need more persuading to give this dealership a miss.
Chris was very helpful from day 1, we arrived at Hyundai Nunawading.
We were very very happy and felt so comfortable with Chris. I will highly recommend Hyundai Nunawading to anybody because of their excellent services.
Thank you Chris and Nunawading Hyundai.
If i could give a negative star i would , have been totally ignored by Nunawading Hyundai , they couldn't supply the car to me and its now 24 days after i was supposed to take delivery and still no car and i have requested a refund of my deposit as i no linger wish to deal with them and i don't even get a response to emails of telephone calls.
I wouldn't recommend anyone (and i will be telling everyone) not to go to this dealership as they tell you everything you want to hear but cant deliver on anything