Nunawading Hyundai

434 Whitehorse Road
Nunawading, VIC 3131

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4.6 rating of Nunawading Hyundai
4.6 out of 5

93% Recommended

Based on 375 Sales and 8 Service Reviews

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Ratings 4.6
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Nunawading Hyundai 03 9210 3030 434 Whitehorse Road , Nunawading, VIC
1 Star Rating
Overall Experience
Never complain BUT.....after 11 'extremely average' years dealing with Nunawading Hyundai, I've finally lost my patience. 10am appointment for an airbag recall adjustment which I was told would take 45 mins (later revised to 10 minutes), so I decided to wait. At 11.30am I could still see my car (which hadn't moved from where I'd parked it). Told "sorry, busy - skeleton staff because of COVID" and STILL waiting at 12.00. Yeah, right! I could have been told on arrival! I wouldn't have bothered waiting. Makes sense to me that the 10 minute jobs just might be attended to asap anyway, at the very least to free up space in the carpark! PLEASE Hyundai Nunawading, don't take the booking in the first place if you can't cope with the work.......or at least be 'up front' when a customer arrives!! Final straw for me at this dealership. Should have left YEARS ago. Plenty of much better rated Hyundai dealerships in the locale
Blackburn, VIC
Nunawading Hyundai 03 9210 3030 434 Whitehorse Road , Nunawading, VIC
1 Star Rating
Overall Experience
SERVICE DEPARTMENT WITH OUTRAGEOUS SERVICE.

Left the car today for a 3rd review, same problem, in as many months.
Your team should be ashamed- dragging a mother with her toddler just
to be told you haven’t checked the actual reason (air conditioning
noise) I specified in each and every visit in writing and in person.
Just “topped the oil” and ignored completely the whole point of
leaving the car there.

Even worse, now, your representative named Jacob, claimed I no longer
have a warranty (I did when I first left the car with you and you
failed to establish the problem in November!)

This is a classical incompetence merging with rudeness. Not only you
cannot diagnose the car’s issue or failed to even look at the previous
record or reason for bringing the car,

But also rendered me completely helpless and without a car or a
solution as the manager is “away till Thursday”.

Why not away till next month or 1 year?? How about I will just stay
without a car till you feel like getting back to me since you (Jacob)
promised to call this afternoon and failed miserably to do so. Shame
on you.

My only hope that your managers can do a better job. I will update
this post if they step to the plate but I’ve never met such
incompetence and lack of empathy and basic decency.

Awaiting your management response to resolve this issue and redeem
this appalling service so far
Melbourne, VIC
Nunawading Hyundai 03 9210 3030 434 Whitehorse Road , Nunawading, VIC
1 Star Rating
Overall Experience
Went the first time to look at the new car and to organise a financial plan to get the new car. Gave all details they need. Was told when I will receive a call or email to let me know when it approved or not. Never got the call and I had to make a phone call to find out what's happening. Eventually after waiting for 2 weeks having to be told I am not approved and decided not to bother with them because of their lack of communication.
Went back for the second time and this time I want to cash in and drive away with no hassle. Firstly I asked questions for all the technology I wanted for the car I have been eyeing on for a long time. Said it would be out in October blah blah. I had a bad vibe that the dealership doesn't know what's he's talking about. Given quotes and I asked if he could accept what I want to offer and then spoke to the manager only to have the manager to tell us to go and buy the second hand car for the price we asked for. Who would want to buy a second hand car? I wouldn't. These people were very rude! I went with another dealership who has been kind to help me out and give me a better communication than these people at nunnawading. Will never come back in the future.
Heathwood, VIC
Nunawading Hyundai 03 9210 3030 434 Whitehorse Road , Nunawading, VIC
1 Star Rating
Overall Experience
Writing this to make sure no one gets ripped off like I could have been! Unfortunately it isn't possible to give zero stars. Had an issue with black smoke coming out of my 2015 i30 intermittently. First time I took it back, was told I need to 'drive it more aggressively' and that there was bad fuel. Started using only BP Ultimate and 7 weeks later, the issue happened again. Took it back to them and said it's still happening and had a report from another mechanic as to what they thought it might be. It isn't under warranty anymore as I'd missed 2 services, so fair enough, that's my own fault. However, they only had it for 3 hours and called and said it needs a new engine and that would cost $10,500. My car wouldn't even sell for that much! When I asked the service manager if the engine had actually had work done to it to confirm it does need an engine, he said 'we don't have time to take apart an engine based on an assumption'.
I was under the impression that was a mechanics job, but clearly Nunawading Hyundai just cannot be bothered and do not care at all. I'd be happy to pay for works that are required if work was actually done, but they're too lazy to even to enough testing and are quantity over quality obviously.
Anyway, I've since sought a second opinion and today have been advised that the engine DOES NOT need to be replaced. They have had my car all week and completed extensive testing and replacement of parts and my car is working fine now. The service I received from a mechanic not associated with a dealership has been 5 stars, more if possible! I'd never recommend Nunawading Hyundai, nor will I take my car there for future services because they have no idea what they're doing or talking about.
Rowville, VIC
Nunawading Hyundai 03 9210 3030 434 Whitehorse Road , Nunawading, VIC
1 Star Rating
Overall Experience
A dealership that you CANNOT TRUST, based on my current, personal experience, then this is the dealership for you.

1) Signed agreement for new car, still waiting to get the car after it was due to be delivered a week ago
2) Been waiting to resolve issue and delays, caused by the business manager
3) As a result, considered voiding the contract. Business owner is the only person who can authorize that decision, who had been away. Was told I would get call the following Monday. Monday came and went, no call.
4) No response to follow up emails and text messages
5) Limited to No communication after contract is signed, emails are ignored and promises to call me to resolve the issue had not eventuated as stated, unless you keep following up.
6) It appears that fundamental information is deliberately withheld from customers to gain profit when arranging financing
7) Forced to make a last-minute decision (day prior to delivery) on financing, take it or leave it approach. I declined.
8) The Business Manager has not followed responsible lending disclosure obligations as set out by ASIC (legality?, will leave that to the professionals). Will file a report of misconduct with ASIC
9) Principal of dealership got in contact with me and apologized, agreeing that what happened was not ok. Offered to review our deal as I was about to walk away from the deal, but he never came back with an offer.
10) Based on what happened, lost all trust in the dealership and requested information about voiding the contract.
11) Now the fleet manager wants to charge me the standard cooling off cancelation fees when his staff has caused the delays and issues.

Still don’t have a car, can’t go out and buy a new car until this contract is dissolved, delay after delay. Save yourself some trouble. Go to a responsible dealer!

Will update this review with more detailed information as details unfold.
Heathwood, VIC
Nunawading Hyundai 03 9210 3030 434 Whitehorse Road , Nunawading, VIC
4 Star Rating
Overall Experience
Jess' customer service was outstanding. My overall experience wouldve been tainted and average had it not been for the genuine service and care I had received from Jess. I felt like a valued customer in her care. She went above and beyond and was always prompt with her responses, my family members are looking to buy also and i will be reccomending they contact Jess when theyre ready as i trust she is genuinely concerned for you as a customer. She did Customer Service RIGHT!!
Cardinia, VIC
Nunawading Hyundai 03 9210 3030 434 Whitehorse Road , Nunawading, VIC
5 Star Rating
Overall Experience
Chris was excellent from the second I stepped into the dealership. He really understood and took onboard everything I wanted in a car and found the one which suited me best. He wasn't pushy, he took his time (8 hours I believe) and made sure I was happy with my new car. Even after purchase, he's assisted me with all my enquiries and looks after me every time I come into Hyundai. Highly recommend, I'll definitely be going back to him when I'm ready for an upgrade!
Blackburn, VIC
Nunawading Hyundai 03 9210 3030 434 Whitehorse Road , Nunawading, VIC
5 Star Rating
Overall Experience
Big thanks to the team at Nunawading Hyundai for the fantastic service especially Terry who made my experience an enjoyable one and got me the best deal possible. Love my new car!
Calder Park, VIC
Nunawading Hyundai 03 9210 3030 434 Whitehorse Road , Nunawading, VIC
1 Star Rating
Overall Experience
I would not recommend this service centre. Was told it would take 2 weeks just to look at the car. I have a 3 year old Sante Fe which had a cracked gear box took 3 weeks under warranty. No loan car and had to hire a car now $850 out of pocket. icare is just as bad with no service. Had to have the car return when another knocking sound came just 2 weeks after getting it back. Again to 1 week to get it in.
Vermont, VIC
Nunawading Hyundai 03 9210 3030 434 Whitehorse Road , Nunawading, VIC
1 Star Rating
Overall Experience
Hello, I bought your dash camera and parking sensor last month.The quality is very poor and the price is too high. I heard your aftermarket girl took a bribe from the supplier . $120 for dash camera , $100 for parking sensor. Also, your aftermarket girl Paula working for the supplier Nu-line as a part time . It's unfortunate that you employ such people.She is sacrificing your interests and making money for herself.
Brentford Square, VIC