After researching a new CX-5 for a few months, and contacting multiple dealers, Oak Lawn Mazda had the best price.
When we got there, they did honor the price, but, said there was a MANDATORY $799 fee for basically an insurance policy if your car gets stolen. We almost walked out, but, they convinced us it was worth it and most people are happy to have this policy.
It was late, and they threw in a free oil change, so we went with it.
The next weekend, we went to register the vehicle, but, apparently they hold the title for 10 days before sending out, which we were not made aware of. Next, stopped at the insurance company, and noticed we didn't have the paperwork on the 'mandatory' insurance policy they said we had to purchase.
Upon contacting the dealership, they sent us a copy of it, and they signed in the space saying 'customer rejects this coverage!' They said this was just an oversight on their end. Funny, for something that they say all customers pay. Then, we noticed it was a 5 year policy. We were never told this policy expired.
Contacted the dealer again, and expressed our frustration. They bumped the policy to a 7 year policy, and took another week to get us a copy of it.
Bottom line, the price they quoted us seemed too good to be true, chalk it up to a learning experience.
Besides this $799 fee, and not being told of the hold time on the title transfer, the rest of the transaction went smooth.