Ocean Honda of San Juan Capistrano

33555 Camino Capistrano
San Juan Capistrano CA 92675

Inventory: NewUsed
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4.9 rating of Ocean Honda of San Juan Capistrano
4.9 out of 5

98% Recommended

Based on 230 Sales and 2 Service Reviews

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Star of the Week

Troy Wathen

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Ratings 4.9
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Time Frame
4 Star Rating
Overall Experience
Other than the Sales Manager's unwillingness to allow me to choose accessories I preferred (instead of requiring upgraded security system), I had a great experience.
Laguna Beach, CA Assisted by Troy Wathen
5 Star Rating
Overall Experience
Great experience, everyone was incredibly friendly!
Assisted by Jeff Weaver
5 Star Rating
Overall Experience
They even fed us lunch ! :smiley:
Costa Mesa, CA Assisted by Julio Jaramillo
5 Star Rating
Overall Experience
Best car buying experience I've had.
San Juan Capistrano, CA Assisted by Aoude
5 Star Rating
Overall Experience
This is the second vehicle that I have gotten from here and have nothing but good service when I come in.
Assisted by Aoude
5 Star Rating
Overall Experience
***5 STAR CUSTOMER SERVICE***
***5 STAR SALESPEOPLE***
***5 STAR PRODUCTS***
***5 STAR SMILES***

Wow, what a ride! Never in a million years would I have thought I could have credit as bad as mine and be able to drive off the lot with a brand new car! Wonderful experience! Great salesmen and women; and a truly exquisite selection of vehicles.

***THIS IS NOT A "BAD CREDIT" DEALERSHIP BTW, THEY CAN SIMPLY FIT A BROAD RANGE OF NEEDS***

I've had bad credit for quite a while now, but have been working my butt off lately saving up money for a reasonably sized down payment. I called this dealership several hours before I arrived to have the pleasure of speaking with Randall, one of the managers. I explained to him my situation. And instead of being a selfish "this is my sale" salesperson he plugged me in with Moe one of the other managers there stating "if anyone can move the mountain that is your situation, then Moe is the one!" I arrived for my appointment to see Moe leading the helm of this dealership and still having time to sit me down and talk to me for a while. We ran my credit and went line by line on each negative line explaining my situation. The boys then went to bat for me with the bank.

While they were fighting for me to get financing I guess they thought it would be a good idea to let me test drive a 2017 Honda Civic LX. I thought this was laughable and out of my price range, but figured I would never be able to drive the car anyways so why not take it for a spin while I have the chance? When we got back to the dealership. All the paperwork was ready without my knowing and they had already built a customized plan based on my credit and income to make sure I drove off the lot in that car! And I did!!! I now have a new 2017 Honda Civic LX!!!!

Moe really can move mountains! Randall has the humility and experience to provide a warm handoff sale to a salesperson more suited to a customer's specific needs, and the financing people/rest of the reps we're all friendly, kind and helpful throughout the entire process!

Thank y'all so much throughout this whole process and best of luck!

-Dakota
San Juan Capistrano, CA Assisted by Aoude
3 Star Rating
Overall Experience
Still have an issue with the White HR-V purchased July 7th.
Oceanside, CA Assisted by Julio Jaramillo
5 Star Rating
Overall Experience
The process was so quick & easy. Everyone was great & made this transaction a breeze.
Capistrano Beach, CA Assisted by Troy Wathen
5 Star Rating
Overall Experience
Very helpful and overall great experience!
Assisted by Robert De Leon
5 Star Rating
Overall Experience
Had a great experience with Nora's help. Everything went smooth and got a great deal !
Laguna Niguel, CA Assisted by Nora Kelley