OttoSource

2620 Nova Drive
Dallas, TX 75229

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4.5 rating of OttoSource
4.5 out of 5

88% Recommended

Based on 37 Reviews

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Ratings 4.5
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5 Star Rating
Overall Experience
I hate the process of buying a car so I began my search online than I was connected with Sarai she was so amazing she answered all my questions and made sure I had a great experience thank you so much!! You guys are really caring toward your customers wants and needs
Forney, TX
5 Star Rating
Overall Experience
My boyfriend and i bought our dream car this weekend and Im so obsessed. Thanks zarai and Staff .
Will tell all my friends and thank you for the yummy donuts we had
Dallas, TX
5 Star Rating
Overall Experience
After getting rejected at various dealerships in the Dfw area Ms. Nevarez did a fantastic job at helping me get in a new car in one visit! A huge shoutout to the whole team at ottosource for the great customer service!
Dallas, TX
5 Star Rating
Overall Experience
I came here wanting to buy a car by myself and had heard several reviews of this place, as soon as I walked in I was immediately helped by a young lady named Claudia. She showed me the cars that they have there and answered any questions that I had. After finding a car that I liked, she set me up with a sales advisor and by the end of the day was heading back home with my new car. There was no rush and everyone was very helpful. Highly recommend coming here.
Dallas, TX
5 Star Rating
Overall Experience
Hey I wanted to write this review because I'm very satisfied with Sarai, got me into a beautiful yet affordable car.
Beyond happy with this car
Tyler, TX
1 Star Rating
Overall Experience
I am writing this to warn buyers. My wife recently purchased a car through Ottosource. Everything seemed to be okay, we saw the car, I noticed a piece of weather stripping came unglued and they promised to fix it. 5 days after the sale was finalized they still had the car stating something went wrong in inspection. We called everyday and they kept saying it was still at the shop. After the fourth day the salesman gave me the number to the shop they sent it to. I called and we finally picked up the next day. When I asked what was wrong they said it was an error code and they cleared it so it should be fine. Everything looked ok and we were ready to just be done dealing with them.
Once I got it home I rechecked everything and noticed the weather stripping wasnt fixed and the tires had places where the treads were flapping off. They can plead ignorance all they want but the fact is they sold a dangerous car without a second thought. The salesman's big selling point was that it was a 1 owner car... It turns out that ONE person was a RENTAL COMPANY. I should have paid more attention but to be honest I should be able to trust a company on such a big purchase.
Now we are getting notices saying our warranty is about to expire and we need to contact a company called MOTOR VEHICLE SERVICES. After some research I have found this company is totally bogus and preys on new car buyers selling extended warranties that don't cover anything. I have called the company asking where they received my PERSONAL information from and they said it routinely is sold to them by dealerships. After I expressed my frustrations to them they refused to say anything else and hung up on me multiple times.
The bottom line is DO NOT BUY FROM THIS DEALERSHIP. Every shady story you've heard about used car salesmen is completely personified by this dealership. I'm tired of it so Ill be posting this to every possible review site I can find.
Their almost 5 star reviews baffle me and the only thing I can come up with is they have people related to their business buff up their reviews, this is just speculation on my part.
5 Star Rating
Overall Experience
Extraordinary service! Since the moment I walked in, never seen vehicles like this so well menteined. The facility is first class, unbeatable prices! Highly recommend!
Lewisville, TX
1 Star Rating
Overall Experience
Bought a vehicle from them about a year ago and it has been miserable replacing components, tires from the beginning finding broken pieces since I've had it in my position I've rated the delivery Process at 5 stars because that's exactly what they did rushed to get that thing out of there now throughout the year that I've had this car engine light has been on several times for different issues also that the warranty will not cover almost seems like a patch job just to get it after lot. We will not be going back or recommending this place The only good thing about this is that I was able to refinance in 4 months for a huge drop in interest rate I advise anyone who looks to shop here to bring their own mechanic I've had to dispute for hard inquiries on my credit report because The sales person ran my credit as a hard inquiry without let me know or asking if I was OK with it...bad experience over all
The Colony, TX
5 Star Rating
Overall Experience
INCREDIBLE SERVICE!!! OUSTANDING SERVICE!!! WILL RECOMEND ANYONE I KNOW!!! THANK YOU GUYS!!!
Coppell, TX
1 Star Rating
Overall Experience
Yes I went in August 4th and purchased a car had it close to a month when I was notified that my income was basically false which is not accurate I have a full time where taxes or taken out of my check as well as a part time job where I pay taxes quarterly on it. After I reached out to my sale person who was very nice when I got the car an asked him about the welcome package I never received from the finance he then told me I needed to fill out a tax form for them to get my transcripts which was not a problem after over a week I get a call that in the evening that their finance company proclaims that income is not enough because I took a lose of a small amount on my taxes mind your I make over 70k yearly from just one job. An not to mention I just in July 31,17 paid off a pick up truck I had in full only reason I didn't go back to the peopl whom I got the pick up from is because they didn't have the vehicle I was looking for. So after being reached late that evening about finding a co signer or returning the car the next morning I contact a bank where I got approved off my own income NO co signer with a better rate Otto Source were charging me 72mos for a car with $19k an it's really not worth that much do to the fact the car has been involved in a accident which I wasn't notified previously. An the bank that has approved me alone is only doing the financing for 36mos again do the math on how much I'm saving. Once I contacted my sales person again who was polite at first until in his words I will be in trouble for tax invasion when I have proof where I pay my taxes quarterly an asked about the downpayment I put down I was told I wouldn't have any type of answe until Monday afternoon when the owner comes back from out of the country( hmmm). Then I was told out of downpayment I put down I would be charged for each mile that was put on the car which seems unfair especially since I've had the car for really close to a month now but hey whatever. So I asked could I keep the car until they cut me check for the downpayment I put down I was immediately that I couldn't do that. Hmmm I felt that was very wrong as well. So something told me to go look at their website when I when on their website I see they had already posted the car back on their website as Newly Listed I had originally got the car for $19k but now it's on the website for $20k with 58,000 miles which is very wrong an it's a 2014 brilliant black Audi but my biggest problem is that I still have the car in my care weird yes I know. But who else gets the car next place close attention to the left side of the hood where the car has been damaged as well the paint is already peeling off which I had took the car back like a week an a half later about that matter was told all the extra packages I paid for would cover that but when I took it back for that reason all of a sudden I didn't have coverage for that so they tried buffing the car which made it look even worser then before. An if you feel I'm being untruthful when you go online to look at the car the windows are not tinted but now they car cause I paid $275 to get the windows tinted. I wouldn't recommend unless you use your own finance company that won't allow you to be messed over..
Thank you for the little service I was provided
Mesquite, TX