Mine was a most disagreeable experience with Parry NQ.
In the process of buying my 2nd hand 2019 Nissan Qashqai in January of 2020, it was pointed out to the salesman that dog hair seen throughout front and back needed to be removed when detailing was done and a request was made for paint chips on the bonnet to be touched up. He assured me that interior detailing would be thorough and paint chips would be fixed.
On the day nominated to pick my new car up, it was clear the upholestry overall had not been cleaned properly, front seat upholstery, between the seat and back rest, had not been cleaned at all (this could be seen as soon as car door was opened), dog hair - pointed out prior to purchase - was still visible, and paint chips were not touched up as promised. I informed the salesman I would not accept the vehicle in such condition, that the detailing job was very sub-standard, that I expected the car to be spotless and promised paint touch-ups must be done. After initial “attitude” from the salesman, he agreed the interior detailing was not up to standard, and gave assurance ‘on his word’ this would be done again, thoroughly.
I was subsequently advised my car was ready to collect, that he and Parry’s Client Care Manager had inspected and passed the 2nd interior detailing job on my new car by Parry NQ’s appointed vehicle detailers.
On the 2nd attempt to pick my vehicle up, an alternate salesman informed me the initial salesman ‘had popped out to refuel a car and would be back in a jiffy’. I was at the car yard about an hour - the salesman did not return.
Again, the interior was still not cleaned appropriately. When challenged with this, the alternate salesman stated "it's clean enough for a 2nd hand vehicle".
Therein lies the attitude of Parry NQ it appears, when buying a 2nd hand vehicle. More than happy to take my money, however, no ethics, integrity or respect when you’re not buying a new car.
Contact and communication throughout was dismal…I did all the follow-up, to stay on top of things and to find out where things were at. Contract set-out was appalling…figures didn't tally or make sense, with no clarity or accountability of what the amounts were about. I had to make phone calls to understand what their accounting was about.
I most certainly will not do business with Parry NQ again and surely will not have my Qashqai serviced with them.
I share this experience with family, friends and others and will continue to recommend against Parry NQ and share my negative experience on social media platforms.