Amazing! Taylah and Shawn have completely debunked the negative perception I had of used car dealerships (it's a past experience thing). From the moment I walked onto the lot I was greeted with Taylah's friendly smile. She looked after me through out the entire process, answering all my questions and not once pushing for a sale.
I got a great deal in the end and the 3 year warranty gave me a lot of assurance that I'd found a reliable car. Shawn took care of the paperwork and it was all complete within 30 minutes. I wasn't left confused or shocked with any surprises.
You have gained one very satisfied customer with your youthful, positive, patient and energetic sales team. Well done!
Oh and since you don't have one, Taylah's agreed to be the flailing air person that waves around on the side of the road ;)
We're sorry to hear your experience with Paul Wakeling Volkswagen Used cars took a little bit longer than expected, we hope the next time you choose to buy a car you'll consider us again! If you need assistance with anything else, please don't hesitate to get in to contact with us Michael!
Thanks Toy & Pedro &Jody for doing a good deal in a relaxed way.
Happy to hear you had such a fantastic experience Bruce! Thanks for the great review
All of the team at Paul Wakeling were incredibly helpful, personable and genuine. No cheesy sales gimmicks. They did what they could to get the deal through for us and now we are the owners of two beautiful cars! Would highly recommend!! Thank you!!
We're so happy that we were able to make the car buying experience so great for you! It always makes it better when you have a helpful sales consultant to make it as easy and stress free for you! We hope you're loving the 2 new cars Hannah! Thanks for the great review.
A pleasant experience at Paul Wakeling's used cars yesterday. I purchased a decent car for a decent price and they went above and beyond to assist in making the experience as easy and stress free as possible. Thank you Shawn, Pedro and Eric.
Happy to hear that Shawn and the team at Paul Wakelings Used cars were able to make your experience with us so much better! We always aim to make the car buying experience as easy and stress free as possible for our customers. Thanks for the great review Elaine!
Troy is really friendly and easy to deal with, very customer focused and nothing was too hard for him.
We had negotiated over the phone and nothing changed when I arrived at the dealership.
This was a really good experience for me as I was able to pickup my new car that afternoon.
Thanks for the great review Dale, we always try to go above and beyond for our customers so it's great that Troy was able make your experience with Paul Wakeling so much better. We hope you're enjoying the new addition!
Fantastic service from start to finish, Shawn was excellent not pushy at all and really made the process as easy as possible. Eric made any financial decisions easy and smooth did everything to get us the best possible deal with the finance company. The only thing that I noticed; is when picking up the vehicle, the exterior wasn't as clean as it could of been and it felt a little rushed. I guess it was understandable as we did arrange to pick it up 10am on a Sunday. All in all I believe the team did a fantastic job and I would recommend them to any family and friends looking to purchase a vehicle.
We always aim to make the buying experience as stress free and easy as possible for our customers, so we're glad your experience was so enjoyable! As for your experience when picking up the vehicle, we have made a note of this and we will pass it along to the team down at Paul Wakelings Volkswagen. Thanks for the review Zane!