My dogs were brought in to get their nails done as a well as a bath. It was their doggy day to be spoiled. The first occasion happen with my 3 year old pitbull. When I picked her up we brought her to the car and I got concerned when she kept picking up her paw. I not only noticed her nail bleeding, but her eye was blood shot red and she couldn't open it completely. I went back to tell them and they acted as if it wasn't a big deal. They did not offer to wash out her eye I had to ask for a wet cloth and they gave me a dirty one. On the second occasion I brought My pitbull and hound mix who is 12 years old. When I picked them up I took them for a nice long walk in which I had to cut short. I regret not checking them once I left the store. My hound dog's foot covered in blood because his nail was cut too short. I was not notified yet again. My girlfriend and I have a first aid kit for the dogs in the car to where we had to carry our 60 pound dog to the car and clean his foot. The bleeding was not stopping, he was in a lot of pain, and my pitbull was nervous. My pitbull's harness was cut in a straight line under her arm. Since my girlfriend and I both work full time jobs, studying for school, and my girlfriend's grandmother is in the ICU dying of cancer it's more than an understatement that we were busy. Two weeks later we returned to tell the owner. The owner accused me of lying, yelled at me, tried to intimidate me, and wouldn't even let me talk to the groomer who cut the harness. I was concerned that maybe my dog had to be cut out in a hurry and was concerned why something so pointy was close to my dog. My dogs do not bite their harness or anything else besides toys. The owner was unprofessional, rude, and my girlfriend and I even witness a small dog having their neck and head pulled because they wouldn't stay still during a hair cut. If you love your animals please take them some where else. Pet authority is cheap for a reason...they don't care about their animals. I can't believe I left my animals there alone in that cruel place.
I have a medical alert service dog. It's extremely important to keep her groomed for her health and also because she is in public places with me. Pet Authority has been groooming my dogs since they first opened. I love them and trust them completely????
The customer service and friendliness is outstanding. My schedule desires and availability as always been met also. The haircut itself could use improvements. There were a lot of uneven spots but overall it looked good.