We are so sorry to hear that you are not happy with the grooming we provided for Duchess. We always strive to provide 5-star service. We would love to get more details on why we didn't meet your expectations. We will be reaching out to you to get more details on your visit.
Letishia (I am so sorry, I think I spelled her beautiful name incorrectly) our groomer, was great. So patient and good at taking her time and constantly gauging to see how the dogs are feeling. She is so good about not forcing or pushing the dogs. When our dog decided she wasn’t feeling the hair drier, Letishia just gave me a call to let me know she would let her air dry and that it would just take a little longer. Our girl was a matted mess when I brought her in and came out looking and smelling so nice. Letishia even put the cutest little bows in her hair. She did an amazing job at listening and documenting all my special requests. She was so sweet to our pup. I knew my fur baby was in good hands when, as I walked away, I saw Letishia, give my fur baby a kiss on the side of her head (the way I do). Needless to say, we are already booked to come in and see her again in four weeks.