Phil Gilbert Toyota

Croydon & Lidcombe
NSW

Inventory: NewUsed
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4.7 rating of Phil Gilbert Toyota
4.7 out of 5

Based on 523 Sales and 445 Service Reviews

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Ratings 4.7
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Time Frame
5 Star Rating
Overall Experience
Eddy is a great asset to the company. Overall a great buying experience.
Auburn, NSW Assisted by Eddy Kossayri
5 Star Rating
Overall Experience
Good and efficient service all round
Hurstville, NSW
4 Star Rating
Overall Experience
Overall great.. but bit hard to make an appointment
Eagle Vale, NSW
1 Star Rating
Overall Experience
Hi,

My car is BVT93M Toyota Corolla and was serviced on 7th July 2017 on Phill Gilbert Toyota service lidcombe, I mentioned to Joe in the morning that the right jet washer was weak.

I picked-up my car on 8th July 2017, Joe was busy and I was served by another customer service person and he only mentioned what has been done to my car including replacing the jet washer but did not mentioned about ordering the extra part. I don't believe he was the regular customer service, I know this for a fact that I've been servicing with Lidcombe service centre since 2011.

Couple of days later after I picked it up, I was surprised to know that both of the jet washers are now pointing lower than it should be.

On my second visit 17 July 2017, I was told that the service centre has been waiting for my answer to order the 2nd (left) jet washer and I need to get my car back for the third time. Peter believed that I was supposed to be advised about the information.

I'm now waiting for the call back from Toyota Service Lidcombe.

These are the reasons I think that Toyota Phill Gilbert does not really appreciate that I have make a time to get my car serviced and making the most of it.

1. Waiting for weeks for my washer jet to be fixed. The fact that I left my car for a day and picked it up the morning after still didn't give you enough time to get the parts in Sydney is quite surprising. I also did not receive any call from Joe asking for permission but I guess I've made it clear that I want my washer jet to be fixed.

2. I have to arrange quite a few things to just bring my car over for service and the fact that I have to do this three time due to minor issue is quite annoying.

3. It's really hard to book my car for service on Phill Gilbert Toyota service lidcombe as I have to wait at least 1-2 weeks for the next available slot. It actually works for me if I only do my regular twice a year service with you. But with special circumstances like this, it is really making it more difficult for me to find time.

Could you please explain:
1. Why was I not informed about the fact that you are waiting for my consent for replacement part?
2. Why can't the extra part be ordered and fixed within a whole day service?
3. Why no one called me knowing that I'm returning to service within couple of weeks while I stated during the booking that the jet washer still not working?
Berala, NSW
5 Star Rating
Overall Experience
Good experience Very helpful staff
Burwood Heights, NSW Assisted by Jack Hu
4 Star Rating
Overall Experience
I love how the staff are really friendly and accommodating. Enjoyed the free coffee and wifi as well.
Concord West, NSW
5 Star Rating
Overall Experience
Vehicle was ready at specified time.
Transport to and from Lidcombe station was much appreciated.
Yagoona, NSW
5 Star Rating
Overall Experience
good and very friendly services
Strathfield, NSW
5 Star Rating
Overall Experience
Eduardo Esteves was very professional and has a great respect his Customers. We were well informed throughout the process and the transaction was handled very well.

Once again keep up the great work at Phil Gilbert.
Berala, NSW Assisted by Eduardo Esteves
5 Star Rating
Overall Experience
Good quality and fast service
Harris Park, NSW