I was only told on the day of delivery that we required a certificate of registration certificate for the car we were trading. This should have been communicated a lot sooner as it then made the whole process on Saturday morning take about 3 1/2 hours due to us having to go to RMS a pay for the certificate. Also, the car was clean & tidy inside but the outside wasn't due to probably sitting outside for a few days since it was detailed. All of this aside we are very happy with the car & will definitely return to the dealership.
Very happy with Keith’s service.
Good pick up of problems with advice on extra cost and timing of availability of car.
They were running a bit late nearly an hour which was irritating but it happens!
James Stavrianos and the staff at Phil Gilbert Toyota Croydon were honest, friendly and professional from start to finish. Would highly recommend them for a great new Toyota car experience!
It's a happy experience to buy a car at Phil Gilbert Toyota.
Nice and friendly people very good service.
It was good service but had to call to gond out car was ready
I tried booking on line. When I phoned to confirm the day before I was told I wasn’t booked in. This is the 2nd time this has happened to me. I’m not impressed or happy.
Service good and staff friendly and helpful. Courtesy bus driver was just fantastic and friendly.
So glad I bought a Toyota, the best experience I ever had from any brand in respect to the vehicle and to service full stop. Keep up the good work.
Furiously unsatisfied with the service provided by your dealers. First time when the salesman told me to collect my car was suppose to be on 17th February 2018, but was delayed becaused he said it was not ready by the date. Second time collection delayed, was suppose to be collected on 24th February, but the salesman did not inform me in advance for my car is still not ready to collect, i was informed in the morning when i had already managed my schedule to collect it. When my car was ready to be collect, the salesman also did not informed me in advance, he told me to pick up my car urgently for it is ready while I was working and did not had any time to rearrange my schedule for it. This event of experience was totally ridiculous, but the after sales service from your dealer is worse. First, upon my collection of my car, there was a scratch on the canopy. The dealer had already delayed my collection for such a long period, and yet, there are defects upon collection. Second, the roof rack is ridiculously unacceptable. It was totally not balanced when i tried to load it. And the maximum weight of the roof rack was only 90kg, the extra options available for the car i have choosen, and he taken note of, was not as told. When I inquired with the salesman upon this matter, his reply was ridiculously unacceptable. He told me that the unbalanced roof rack is the factory design, and if I am not satisfied, i should look for other sources to fix the problem. The overall experience of this trade is unreasonably unaccectable.
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