Phil Gilbert Toyota

Croydon & Lidcombe
Croydon, NSW 2132

Inventory: NewUsed
Visit Website

4.7 rating of Phil Gilbert Toyota
4.7 out of 5

95% Recommended

Based on 908 Sales and 735 Service Reviews

Write Review

Team Member

Star of the Week

Felix Cheung

Felix has lots of reviews. Click here to read them.

Ratings 4.6
Search Area
Time Frame
Reviews near Berala - Show All
4 Star Rating
Overall Experience
Xxxxxdxdxx xxxx xxxx xxxx xxx
Berala, NSW
5 Star Rating
Overall Experience
Busy day but they managed to get car serviced on time
Berala, NSW
3 Star Rating
Overall Experience
Berala, NSW Assisted by May Chen
5 Star Rating
Overall Experience
This is my first time to deal with this car sales company . I found them very reasonable and competitive.I would specially thank salesperson Mohammad for his professionalism and sincerity. I would recommend other people to buy car from them.
Assisted by Mohamad Youssef
2 Star Rating
Overall Experience
The overall experience was fairly poor as I was told to come at 4pm to pick up the car. I came at 4.05pm and the service man said the car would be 10min as its in a car wash. The car wasn't ready until 5pm! I complained about the wait time and asked why they couldn't give me a courtesy call to say that it was running late and won't be ready until 5pm. I didn't think that was an unreasonable request and is fairly common with customer service provided by other companies. The service man then said they couldn't keep track of the car progress as they were understaffed and didn't have enough resources in the car wash area. This is fairly poor service as I personally lost an hour of trade waiting around in your service lobby area, because no one in your team could be bothered to keep track of my car and give me a courtesy call that it is running late! An apology and shrug of the shoulders was all I recieved as a response. Terrible service! It seemed you overbooked that day and were understaffed in which case you need to better manage your appointments or call your clients to inform that you may be running late. I paid a terrible amount of my money for my car service which should guaranteed a far greater customer experience. Not that difficult Toyota!
Berala, NSW
5 Star Rating
Overall Experience
Excellent service from Edurado Esteves
Assisted by Eduardo Esteves
5 Star Rating
Overall Experience
Fantastic Fantastic Fantastic Fantastic Fantastic
Berala, NSW Assisted by May Chen
5 Star Rating
Overall Experience
Excellent customer service and quality of work.
Berala, NSW
5 Star Rating
Overall Experience
Outstanding experience excellent work guys
Berala, NSW
5 Star Rating
Overall Experience
Highly recommend this dealership, great servicing and attends to any of your questions, Fery even went through details during his own time
Berala, NSW Assisted by Fery Tjin