Phil Gilbert Toyota

Croydon & Lidcombe
Croydon, NSW 2132

Inventory: NewUsed
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4.7 rating of Phil Gilbert Toyota
4.7 out of 5

95% Recommended

Based on 912 Sales and 738 Service Reviews

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Felix Cheung

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Ratings 4.7
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Reviews near Berala - Show All
5 Star Rating
Overall Experience
Friendly staff, good customer service
Burwood, NSW
5 Star Rating
Overall Experience
I can just say WOW!!
Sam Jang is the only one dealer I've met.
He is very kind and helpful for us.
He explained proper information regarding van including new info.
I really wanna recommend him to my all friends.
really appreciate for all
Ermington, NSW Assisted by Sam Jang
5 Star Rating
Overall Experience
I had great experience at this dealership,Mohammad make every step very easy for me thanks
Birrong, NSW Assisted by Mohamad Youssef
5 Star Rating
Overall Experience
Over all I like Toyota
Auburn, NSW Assisted by Jack Hu
1 Star Rating
Overall Experience
To be honest. Was absolutely disgusted with the appalling service I received at Phil Gilbert service

Here are the reasons why
- I went to pick up my car at 4pm after work, and my car wasn’t ready till 4:45. I got there at 4:35.
I don’t understand why my car wasn’t ready even though I dropped it off at 7:40 am.

That’s not what upset me .
What upset me was I missed my neurologist appointment which was scheduled for 440. And I wasn’t able to drop off my partner to work on time.
I’m usually a very patient person, so I didn’t want to cause a scene at Phil Gilbert even though my blood was boiling. The part that upset me was I have to wait till the end ok February to see the neurology specialist.

The gentleman that served me in the morning did ask what time I will be picking my car up and said,
“ I’ll be here 4pm at the latest “

Really leaves a bad taste in my mouth.

What I recommend to improve your customer service skills is :

Have a worker that is always there at the counter to serve customers, I had to wait 5-8 mins because the workers were busy on there phones. And as they served us, they would pick up calls inbetween which makes us as the customers wait even longer. You’ve got to understand we all live different lives having different obligations and sometimes don’t have time to wait around.

Now I want to mention Joe mangano who was the one who served me. I honestly think why is Toyota reliable but there workers are from from that.

Here is why
- in between calls he’ll joke around with other workers whilst 9-10 customer are waiting inline.
- he’ll lie directly to your face . I saw my car being finished and parked. And had to wait another 10 mins to get my keys and joes reply was , “ the keys just came in. No it wasn’t , you just weren’t paying attention.
- I saw him numerous of times checking his phone for the time. Why don’t you check on your waiting customers

I honesty want to take this further up higher to Toyota because I was absolutely outraged and letter down by my once favourite car company .
Bankstown, NSW
5 Star Rating
Overall Experience
Friendly and helpful in time
Auburn, NSW
5 Star Rating
Overall Experience
Service and help always great
Croydon, NSW
4 Star Rating
Overall Experience
Polite & efficient service team
Burwood Heights, NSW
5 Star Rating
Overall Experience
Made the whole experience very easy
Assisted by Jack Hu
5 Star Rating
Overall Experience
Friendly sales person, good experience.
Blaxcell, NSW Assisted by Jack Hu