I'm so glad I went to Phil Gilbert motors I walked in to purchase a car for my daughter. The sales rep Eddy that looked after us gave us the best advice on the safest & most efficient car for her he was quick & caring in looking after us the car was ready in time for her birthday. Eddy helped us surprise her at Toyota with red carpet out a ribbon on & balloons my daughter was surprised thank you I'll be recommending all my family & friends to phil gilbert motors. Thank you Eddy
I was attended to quickly and efficiently.... the staff were professional and friendly...
The salesman Fery Tjin has helped me to purchase me Toyota Camry from this dealership. He provided true professional service with very detailed attention on my totally new experience of purchasing car from this company. Very satisfied with his service .
Thank you Alex, Marie and Dave.
Alex took well care of customer.
Marie has never been tired of answering questions about finance. She cares people and has service mind.
Dave has done a great job in place of Alex on the delivery process.
Great Toyota experience.
I won't use this service company again and therefore won't buy my next car as I had planned.
Again very happy with service level and staff at Phil Gilberts
Good experience, took my little dog with me & there was no problems
My car was ready at 10.40AM (parked at the compound), but was the last to receive the keys (as I was waiting for my car at the service centre) between me and two other customers who came later than me. I got the keys roughly at 11.20AM. Had to prompt the reception to get my keys.
The above is applied if customer service (front end) is concerned. If not, then my comments should not be of a major concern.
Also, I found a few white marks on my car after the car wash service, which was easily rubbed off. Attention to detail is not present at that point by the service team.
However, this is the 2nd time (out of 2 times I've sent the car in) I felt like I've received an unpleasant experience and am beginning to think the after sales service is questionable. This has led me to seek out other cars to purchase in the future.
On a side note, there was a blackout earlier on the day, and it was handled professionally. I was happy there was a follow up call, though.
I am happy with Phil Gilbert . I would also like to recommend others pls visit once and taste their services .
Happy with service although fuel smell in vehicle was a little excessive.
Everyone, including courtesy bus driver, very helpful and friendly and my car was ready on time as promised. No complaints at all.
My car still under warranty Thayer didn't change the air filter and they didn't change the air conditioning filter last time and this time too and it's very dirty