Phil Gilbert Toyota

Croydon & Lidcombe
NSW

Inventory: NewUsed
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4.7 rating of Phil Gilbert Toyota
4.7 out of 5

Based on 394 Sales and 368 Service Reviews

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Team Member
Rating 4.7
5
  80 Percent
174
4
  13 Percent
29
3
  3 Percent
7
2
  1 Percent
2
1
  3 Percent
6
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Reviews near Clemton Park

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StarStarStarStarStar
Excellent Overall Experience

Hello.

Andrew from Croydon was very friendly and most helpful throughout the whole process from start to finish. I highly recommend Andrew and the team when looking for a new car and thank them for their outstanding service.

StarStarStarStarStar
Excellent Overall Experience

Friendly staff give professional service.

The price was reasonable, I am happy!

Many Thanks to Dave and other staff, your let me having a good experience to buy this car.

Thanks again!

March 23rd
StarStarStarStarStar
Satisfactory Overall Experience

I can't decide yet because i am going to drop off my car at the workshop for the second time now as there was an issue in the car which has still not been fixed and i am having a very bad experience because of that.

March 23rd
StarStarStarStarStar
Excellent Overall Experience

I'm so glad I went to Phil Gilbert motors I walked in to purchase a car for my daughter. The sales rep Eddy that looked after us gave us the best advice on the safest & most efficient car for her he was quick & caring in looking after us the car was ready in time for her birthday. Eddy helped us surprise her at Toyota with red carpet out a ribbon on & balloons my daughter was surprised thank you I'll be recommending all my family & friends to phil gilbert motors. Thank you Eddy

StarStarStarStarStar
Excellent Overall Experience

Very friendly & helpful. Being introduced to the servicing centre was an added bonus.

StarStarStarStarStar
Good Overall Experience

I was attended to quickly and efficiently.... the staff were professional and friendly...

March 18th
StarStarStarStarStar
Excellent Overall Experience

Great experience with jack. Very friendly and helpful. Made me feel very welcome

StarStarStarStarStar
Excellent Overall Experience

Excellent ans berry frenly staf. Thanks oll of you.

StarStarStarStarStar
Excellent Overall Experience

Phil Gilbert -"Always the best"

March 13th
StarStarStarStarStar
Excellent Overall Experience

Thank you Alex, Marie and Dave.

Alex took well care of customer.

Marie has never been tired of answering questions about finance. She cares people and has service mind.

Dave has done a great job in place of Alex on the delivery process.

Great Toyota experience.

StarStarStarStarStar
Fair Overall Experience

I won't use this service company again and therefore won't buy my next car as I had planned.

March 9th
StarStarStarStarStar
Excellent Overall Experience

Again very happy with service level and staff at Phil Gilberts

March 8th
StarStarStarStarStar
Good Overall Experience

Service was excellent especially ur service advisor, Clinton. However I have to email/phone in after I was advised that I have to change my initial booking as Toyota is heavily booked. I changed my date as advised by Helin and after that, there was no reply until I have to phone Toyota again. Only then I was given a new date.

March 7th
StarStarStarStarStar
Excellent Overall Experience

Overall not too bad experience

March 4th
StarStarStarStarStar
Good Overall Experience

Friendly sales person.

Wanted car by the next day and they had it ready for me.

StarStarStarStarStar
Excellent Overall Experience

Good experience, took my little dog with me & there was no problems

March 3rd
StarStarStarStarStar
Good Overall Experience

Efficient and clear. Good they had a pick up service

March 3rd
StarStarStarStarStar
Excellent Overall Experience

Friendly and serviced are excellent!

March 2nd
StarStarStarStarStar
Excellent Overall Experience

Overall excellent customer service. I think the guy's name is Van. Great service, imformative an efficient

March 2nd
StarStarStarStarStar
Excellent Overall Experience

Been servicing here for years. Happy with things in general

February 27th
StarStarStarStarStar
Excellent Overall Experience

Eddy and the entire team were fantastic to deal with! From start to finish I could not fault them at all. Service was incredible!

Photo for Macarthur A
February 27th
StarStarStarStarStar
Satisfactory Overall Experience

My car was ready at 10.40AM (parked at the compound), but was the last to receive the keys (as I was waiting for my car at the service centre) between me and two other customers who came later than me. I got the keys roughly at 11.20AM. Had to prompt the reception to get my keys.

The above is applied if customer service (front end) is concerned. If not, then my comments should not be of a major concern.

Also, I found a few white marks on my car after the car wash service, which was easily rubbed off. Attention to detail is not present at that point by the service team.

However, this is the 2nd time (out of 2 times I've sent the car in) I felt like I've received an unpleasant experience and am beginning to think the after sales service is questionable. This has led me to seek out other cars to purchase in the future.

On a side note, there was a blackout earlier on the day, and it was handled professionally. I was happy there was a follow up call, though.

February 27th
StarStarStarStarStar
Excellent Overall Experience

I am happy with Phil Gilbert . I would also like to recommend others pls visit once and taste their services .

February 27th
StarStarStarStarStar
Good Overall Experience

Happy with service although fuel smell in vehicle was a little excessive.

February 27th
StarStarStarStarStar
Excellent Overall Experience

Experience with Sales person (James) at Phil Gilbert overall very professional as well as other staff members

We have a comprehensive range of new and used vehicles positioned over two locations on Parramatta Road. See Phil Gilbert Toyota for genuine servicing, insurance, finance and a great range of parts & accessories.


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