My car looks good. Runs great. The car had tints on the window. I was forced to pay additional money for tinted windows. 3 run flat tires did not comply California Air Resources Board standers.
I brought it to the attention of my sales person Galo and Manager David. I was told by David that the tires on the car were not Run Flats tires. He would replace the tire with 4 new tires with the same on the car. David order the tire and they would be in 3 to 5 days. I agreed and purchased the car. Two day later I went to a tire store and was told all 4 tires are Run Flats and in very bad condition. I called David for 3 days no return call. So I decided to email David and start communicating that way. I told him I had to make a safety decision and I purchased new tires. The coast of 4 Run Flats came to $922.00. Needless to say David refused to reimburse me for the price of the Run Flat tires.
After going back and forth I received $216.00.
I AM NOT HAPPY AT ALL. WILL I GO BACK?
Thanks Curtis your the best Great sales men and very friendly I highly recommend coming to this dealership I bought my second car here he made it easy as it can be. And the processes went fast and smooth.
Wonderful experience with Curtis and Prestige Auto today!! The process was smooth, and easy...unlike our regular car buying experience. Curtis was very knowledgeable and we felt comfortable with the purchase. We're happy as ever with our new car, highly recommend Prestige Auto. Curtis- will see you again in the future!! Thank you!!